"WI-FI Disconnects" Only When Claiming Rewards From the Inbox.

Upon claiming the Web store gift for the day from the inbox, the game was "unable to connect to Wi-Fi," and with character shards (Paz Vizsla) in the gift, I was sure of the number of shards (5, which was shown in the inbox) I was going to receive. After restarting the game, as I have been for the last tens of times this has happened, those shards were nowhere to be seen (he still had 0 out of 100), and nothing was in the inbox. Though I am only now shining light on this issue, this wasn’t the first time this has happened to me, and little did I know that I was being robbed of countless items this entire time. I have great Wi-Fi and need to be reimbursed for ALL of the things I haven’t received, as there are many. This needs to be addressed, as I have missed out on a lot of things I should have but don't because of this dumb deception.