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redcardinalis's avatar
5 years ago

"Your device isn't compatible with this version"

Hi folks,

I've just bought a new LENOVO S340 Chromebook running Chrome OS Version 81.0.4044.127.

I was expecting (looking forward!) to install SW GoH but when I look for the game on Google Play Store the listing says "Your device isn't compatible with this version".

Really? Is this correct? If it is, what's the reason and is there anything I can do to solve the problem?

Cheers!

8 Replies

  • Hi there!

    Many thanks for your quick reply 🙂

    Yes, I've checked and 1.0.4044.127 appears to be the most up-tod-ate version of Chrome.

    I'm now wondering whether this might be a problem with the Play Store wrongly reporting this rather than specifically SW GoH? I have successfully installed other games from the Play Store so I'm not really sure.

    I've raised a query at the Play Store.

  • redcardinalis's avatar
    redcardinalis
    5 years ago

    Well, I've now been in contact with Google support. They gave a number of steps to try and resolve the issue. I've completed these but unfortunately, I'm still getting the same message in the Play Store.

    I have however, successfully installed other Android games and Google have suggested therefore that the problem lies with SW GoH rather than with the Play Store. I'm not sure what the problem is.

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    5 years ago
    @redcardinalis The QA support that works these boards is out today, but should return tomorrow. You could try to contact customer support and see if they have any information today.
  • Good advice thanks! I'll do as you suggest and see if I can get my installation problem resolved.

    Many thanks for your help.

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    5 years ago
    @redcardinalis I checked with the QA team and it looks like the problem is with the Play Store flagging your device as incompatible (like not a full Android device).

    Unfortunately this problem lies with Google. You may need to contact Play Store or Lenovo support to get it resolved.
  • Hi. I have new phone Xiaomi redmi 8 Android 9! It's not in the play store!is there any possibility in the future to get it? 

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