Forum Discussion

8 years ago

Your device isn't compatible with this version

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy S7 Edge OS Version 7.0 Ally Code: (Find it here: http://bit.ly/AllyCode...

bug

Anonymous

8 years ago

Approved

Tried this, and issue persists

Anonymous

8 years ago

Approved

I have the same issue. Galaxy s7

CG_MindTricks
EA Staff (Retired)
8 years ago
If clearing the Google Play app store cache didn't fix the issue, please wait for 24 hours and it should get resolved by itself.

Instructions on how to clear the cache just to make sure the steps were followed correctly:

Navigate to settings.

Applications.

Expand the application list.

Find Google Play store.

Select storage under the Google Play store app listing.

Select clear data.

Restart the Google Play store and try again.
- x--Old_Boy_UK--
  8 years ago
  @CG_MindTricks the waiting 24 hours does not work! As I have stated in a previous post, have had the same problem with a different game and ended up uninstalling and never playing it again. I looked back today and still have the 'incompatible' issue. SOi waiting 24 hours does not work.
  Would you recommend we download the apk outside of googleplay if we can?
- Anonymous
  8 years ago
  Approved
  That really doesn't work. I think the issue is with the update- it seems to only be affecting Samsung s7 and s8 owners
- Anonymous
  8 years ago
  Approved
  So we'll miss out on the new territory battle phase? No thanks!
Anonymous
8 years ago
Approved
I have the same issue. Galaxy s8 (SM-G950F)
Ally code: 816743187
Anonymous
8 years ago
Approved
I have the same problèm with my s7 ☹️
- Anonymous
  8 years ago
  Approved
  Anyone get any updates? EA??
  - fuwic
    8 years ago
    I chatted with someone at EA and after telling them I already went through all the steps of clearing the play store data, changing resolution, etc, they said they couldn't do anything else and said it was Google Play Store's fault, which I called BS. I chatted with them and they pointed the blame back on the developer. I contacted EA again and they said that the developers are aware of the issue and they're working on a fix. So who really know what the hell is going on. What a joke....