Forum Discussion

8 years ago

Your device isn't compatible with this version

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Galaxy S7 Edge OS Version 7.0 Ally Code: (Find it here: http://bit.ly/AllyCode...

bug

Anonymous

8 years ago

Approved

I have the same issue. Galaxy s7

CG_MindTricks

EA Staff (Retired)

8 years ago

If clearing the Google Play app store cache didn't fix the issue, please wait for 24 hours and it should get resolved by itself.

Instructions on how to clear the cache just to make sure the steps were followed correctly:

Navigate to settings.

Applications.

Expand the application list.

Find Google Play store.

Select storage under the Google Play store app listing.

Select clear data.

Restart the Google Play store and try again.

x--Old_Boy_UK--
8 years ago
@CG_MindTricks the waiting 24 hours does not work! As I have stated in a previous post, have had the same problem with a different game and ended up uninstalling and never playing it again. I looked back today and still have the 'incompatible' issue. SOi waiting 24 hours does not work.
Would you recommend we download the apk outside of googleplay if we can?
Anonymous
8 years ago
Approved
That really doesn't work. I think the issue is with the update- it seems to only be affecting Samsung s7 and s8 owners
Anonymous
8 years ago
Approved
So we'll miss out on the new territory battle phase? No thanks!
Anonymous
8 years ago
Approved
Current status.
Mrbotany
8 years ago
Will I also miss out on the new guild event?