CD Key
I have a CD Key for the complete collection, but EA App doesn't recognize it. My PC does not have a CD/DVD drive. Any way to reach out to a human being about this?
Forum Discussion
The original CD-Keys of Sims 1 and 2 are unsupported on the EA App and sadly can be only played via their original discs:
https://help.ea.com/en/help/faq/redeem-product-and-promotional-codes/
If you still want to chat with a supervisor to explore options to get The Sims running in your PC, there should be a "Chat with us" option at the bottom of this page that covers installation issues:
https://help.ea.com/en/solutions/?product=the-sims&topic=installation-issues
