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ErinM123's avatar
ErinM123
Legend
3 months ago

Sims + Sims Packs not loading properly

Hello, I downloaded the sims and sims 2 when they went for sale last year. I just tries to launch the sims 1 for the first time yesterday and it isnt working. It keeps closing and flashing to my desktop every 3-5 seconds. Anyone have this issue or know how to fix it? Ive already tried hitting "repair" on the game and nothing 

5 Replies

  • Hey! What system do you have? Do you have a Vulkan compatible GPU? :)

  • ErinM123's avatar
    ErinM123
    Legend
    3 months ago

    Hi it is a windows computer. I am not sure what that is but my sims 2 from the same purchase bundle works properly if that makes a difference 

  • ErinM123​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • kyle_hetzel's avatar
    kyle_hetzel
    Legend
    10 hours ago

    I'm having this same issue!  It's really unplayable.  Please let me know if you have a solution!  I am not good at computers.  

  • kyle_hetzel​  Try updating the driver for your graphics chip.  Your current version is from 2021, as in, a couple months older than Windows 11 even.  Here's the newest version from Intel:

    https://www.intel.com/content/www/us/en/products/sku/196597/intel-core-i71065g7-processor-8m-cache-up-to-3-90-ghz/downloads.html

    Run the installer as an admin: right-click the download and select "Run as administrator."  Restart the laptop afterwards and before trying to play.  If you get an error when trying to install the driver (it's compatible, but Lenovo software may try to block it), use this workaround:

    https://www.intel.com/content/www/us/en/support/articles/000087660/graphics.html

    If that doesn't help, let me know whether you're trying to play through the EA App or Steam.  Please also look for new errors in the Reliability Monitor.  Click Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to open Sims 1.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

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