How can I fix BLANK ERROR WINDOW ?

EA_Cade 
1. This is my DxDiag file
2. I'm playing on Steam
3. The Documents\EA Games folder has the Read-only checkbox ticked

Thank you 

EA_Solaire 
This folder is empty. 😢

P.S. Im playing on Steam

Thank you

Hey there mykb_x 

In addition to the requested information above, could you please also locate your crash dump and provide those details for us?

You can find this in C:\Users\<username>\Documents\EA Games\The Sims 2 Legacy\Logs

Thank you! 

Heya mykb_x 

I appreciate you attaching the actual error message, could you also provide us with a DxDiag as well so we can get this looked at further? 

We would also like to know if you're playing on EA app, EPIC or Steam, and if your Documents\EA Games directory is writable or read only. (To check if a folder is read-only on Windows, right-click on the folder, select "Properties", and then look for a checkbox labeled "Read-only" in the General tab)

Thanks!