Sims 2 crashing suddenly after recent update
Before the most recent update, my Sims 2 game never crashed. However, after updating on 2/28/25, the game crashes after only 20 minutes of playing. Additionally, no error messages or warnings pop up ...
Forum Discussion
EA_Cade
Community Manager
Community ManagerHey all,
We would like to gather the error logs for these issues to investigate further.
They should be located in C:\Users\<username>\Documents\EA Games\The Sims 2 Legacy\Logs if you would like to share you can follow the steps here.
Hey Cade -
I've attached my logs folder here VINNYS-LAPTOP-config-log.zip, only thing that stood out to me is that my Graphics Card is not "found" in the database. But I was having no issues pre update.
Thanks!- EA_Cade
Thanks vinnylately,
Just to make sure, your game is crashing? Your .zip doesn't contain the crash dump file which we're looking for.Yes my game is crashing at random times. No error just closing out
Hey Cade -
I've attached my logs folder here ! My game its also horrible. The gameplay crash randomly
- EA_Cade
Do you have any crash dumps you can share? I'm not seeing them in your .zip file.
Where i can obtain crash dumps ? My game crash randomly since the last update. I d'ont have a message before the crash.
Hello,
The game crashes when I make a save and it's random. It can be after the 3rd, 4th save or more during my current game session that it cuts the game. And the worst is that every time I restart the game and my game, of course the save was not done. And since yesterday, it crashes even without a save.
This is in no way a computer configuration problem because I have been playing The Sims 2 for years with the original edition, I even played with tens of thousands of CCs and everything worked more than well. Never had a problem. And since I have been playing on this new Legacy version, it's only bugs and bugs galore. The previous ones
are fixed but now it's these crashes that prevent you from playing. And then I also play lots of other big games and no problem either.I've been playing Legacy since its release and I've been having these crashes with the save for over a week.
I'm still sharing my DxDiag file with you. And I have the Logs file but when I attach it to the message and post the message, the file .zip is not in it.
Hi Cade,
I don't have a path like that in either my C:\Users drive or my installation drive.
There's no EA Games\The Sims 2 Legacy\ folder in C:\Users\<username>\Documents.
I have [installation drive]:\Program Files\EA Games\The Sims 2 Legacy, but there's no Logs folder in there.
My game crashes either after the introductory sequence finishes or if I click during the introductory sequence to bypass it.
It just goes back to my desktop.
Hi Cade, I was able to upload my logs into a Google Drive and hopefully you can see the link now. The game just turns off without an error:
https://drive.google.com/drive/folders/1jTLFpU2aiI74IT7oCoyepMSRe2JiuWMY?usp=sharing
EA_CadeHi Cade, I figured out what the problem was! I had downloaded CoolSims Female Hair 92 into my game and it was making it crash! I did the 50/50 method to narrow it down and now since I've removed it I'm experiencing no issues 😀
