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EH2023SL's avatar
EH2023SL
Seasoned Newcomer
6 months ago

Sims 2 crashing suddenly after recent update

Before the most recent update, my Sims 2 game never crashed. However, after updating on 2/28/25, the game crashes after only 20 minutes of playing. Additionally, no error messages or warnings pop up ...
bug
discussion
pc
technical issues
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
5 months ago

Hey all, 

We would like to gather the error logs for these issues to investigate further.

They should be located in C:\Users\<username>\Documents\EA Games\The Sims 2 Legacy\Logs if you would like to share you can follow the steps here. 

 

vinnylately's avatar
vinnylately
New Traveler
5 months ago

Hey Cade - 
I've attached my logs folder here VINNYS-LAPTOP-config-log.zip, only thing that stood out to me is that my Graphics Card is not "found" in the database. But I was having no issues pre update.

Thanks!

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Thanks vinnylately,

    Just to make sure, your game is crashing? Your .zip doesn't contain the crash dump file which we're looking for. 

    • vinnylately's avatar
      vinnylately
      New Traveler
      5 months ago

      Yes my game is crashing at random times. No error just closing out 

    • vinnylately's avatar
      vinnylately
      New Traveler
      5 months ago

      New update is massively helping 2+ hours no crashes. Keep it up! TY for all yall do!

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