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domiezret's avatar
domiezret
Rising Newcomer
3 days ago

Sims 2 Legacy keeps restarting my PC

Hi guys

I'm facing the issue when i play the game for 10-15 minutes it will restart my PCs with no reason / no pop-ups (purchase from Steam)

did try to moved license files to Desktop per EA person advise / check my windows update / check my PCs temperature

now they asked me to post this since they cannot help from their end (which is pretty hilarious lol)'

 

can someone help me solve this / I cannot do the refund either since it is over the due

MODEL 
Victus by HP Gaming Laptop 15-fa0xxx 
SERIAL NUMBER 
5CD225HLT6 
OPERATING SYSTEM 
Microsoft Windows 11 Home Single Language 
- Release ID: 2009 
- Version: 10.0.26100 
- Build: 26100 
CPU 
12th Gen Intel(R) Core(TM) i5-12500H 
- Clock speed: 2500MHz 
- Description: Intel64 Family 6 Model 154 Stepping 3 
GPU 
Intel(R) Iris(R) Xe Graphics 
- Refresh rate: 144Hz 
- Driver version: 31.0.101.5186 
NVIDIA GeForce RTX 3050 Laptop GPU 
- Refresh rate: 59Hz 
- Driver version: 32.0.15.6119 
RAM 
8ATF1G64HZ-3G2R1     
- Capacity: 8GB 
- Type: DDR4 
- Default clock speed: 3200MHz 
JM3200HSB-8G         
- Capacity: 8GB 
- Type: DDR4 
- Default clock speed: 3200MHz 
AUDIO 
NVIDIA Virtual Audio Device (Wave Extensible) (WDM) 
NVIDIA High Definition Audio 
Intel® Smart Sound Technology for Digital Microphones 
Realtek High Definition Audio 
Intel® Smart Sound Technology for Bluetooth® Audio 
Realtek High Definition Audio 
Intel® Smart Sound Technology for Bluetooth® Audio 
Intel® Smart Sound Technology for Digital Microphones 

 

 

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