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noavizz's avatar
noavizz
Rising Novice
4 months ago
Solved

The Sims 25th Birthday Bundle - Purchased game no longer shows in library

I recently bought The Sims 25th Birthday Bundle. I was able to download it and install it as well. Everything was working perfectly fine. Then I decided to reinstall the game, but it no longer gives ...
bug
discussion
pc
technical issues
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
4 months ago

Thanks noavizz 

Can you try these steps please and let me know if they help?

noavizz's avatar
noavizz
Rising Novice
4 months ago

I followed the steps to App Recovery and Cleared Cache, but nothing has changed.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Thanks for getting back to me noavizz 

    I'm not showing any recent logins on this account, are you sure you're logging into the account that purchased the game?

    • noavizz's avatar
      noavizz
      Rising Novice
      4 months ago

      Yes, I only have one account and I usually stay logged in. I logged out and relogged back in a moment ago and followed the App Recovery and Cleared Cache, but still nothing has changed.

       

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Thanks, in that case we'll need to get you over to the help team at Help.ea.com so they can help get you back in the game. 

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