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EA_Cade
Community Manager
5 months agoThanks for getting back to me noavizz
I'm not showing any recent logins on this account, are you sure you're logging into the account that purchased the game?
noavizz
5 months agoRising Novice
Yes, I only have one account and I usually stay logged in. I logged out and relogged back in a moment ago and followed the App Recovery and Cleared Cache, but still nothing has changed.
- EA_Cade5 months ago
Community Manager
Thanks, in that case we'll need to get you over to the help team at Help.ea.com so they can help get you back in the game.
- noavizz5 months agoRising Novice
Thank you so much for your help! I appreciated it. I submitted a form on February 19th and it was unresolved. It was updated on February 26th and the case status is currently closed.
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