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noavizz's avatar
noavizz
Rising Novice
5 months ago
Solved

The Sims 25th Birthday Bundle - Purchased game no longer shows in library

I recently bought The Sims 25th Birthday Bundle. I was able to download it and install it as well. Everything was working perfectly fine. Then I decided to reinstall the game, but it no longer gives ...
bug
discussion
pc
technical issues
EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
5 months ago

Thanks for getting back to me noavizz 

I'm not showing any recent logins on this account, are you sure you're logging into the account that purchased the game?

noavizz's avatar
noavizz
Rising Novice
5 months ago

Yes, I only have one account and I usually stay logged in. I logged out and relogged back in a moment ago and followed the App Recovery and Cleared Cache, but still nothing has changed.

 

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Thanks, in that case we'll need to get you over to the help team at Help.ea.com so they can help get you back in the game. 

    • noavizz's avatar
      noavizz
      Rising Novice
      5 months ago

      Thank you so much for your help! I appreciated it. I submitted a form on February 19th and it was unresolved. It was updated on February 26th and the case status is currently closed.

      • EA_Cade's avatar
        EA_Cade
        Icon for Community Manager rankCommunity Manager
        5 months ago

        Heya noavizz 

        Just to confirm, if you search in your library for "The Sims" or "The Sims 2" you aren't seeing them at all?

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