I have a brand new, high-end PC that I built. It has an EVGA GTX 770 and Windows 8.1 Update 1 w/ latest drivers. Latest Sims 3 patch installed (1.67).When I first tried to play the game, I received the error: "graphics not supported." When I start the game, it minimizes to the desktop and I have to click the icon on the taskbar to open it again. The graphics are messed up. I am able to reach the first page, but cannot proceed because the options in the menu will not display.I followed the instructions from the site linked below and the card is now shown as found in the DeviceConfig.log file, but the issues are still there.http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_gameAll other games work perfect. Also. the game makes my computer whine annoyingly, and I've found that others have had the same issue only when playing this game.I cannot find a solution anywhere, so I hope someone can help me. The Sims 3 is EA's current Sims game, so it is ridiculous for it to not work with my computer. Grrr :womansad:

Did you try optimizing the game with the Nvidia experience and start from there ? Also are your graphics drivers updated ?

Please see my post here about windows 8.1 update and video cardhttp://answers.ea.com/t5/The-Sims-3/Windows-8-and-8-1-windows-8-1-not-an-update-of-windows-8/m-p/2717594#U2717594

Did all that. I think what it comes down to is that there simply is not solution. EA has to create compatibility with the card.I don't think Windows 8.1 is the issue given that I've read other players say it works just fine with the OS.

You stated you updated to windws 8.1 but it is not an update. Did you build this on windows 8 to begin with and it worked? If it worked on windows 8 I would suggest going back to windows 8. To do this so you must get a disk from microsoft to do a full system restore to windows 8.Since you built this computer yourself something you did may not be compatable between 8.1 and your video card, or something else is not compatable. My video card is compatable with windows 8 but not 8.1. Again you built this computer yourself and you may be comparing other people who's 8.1 may have been installed installed by microsoft. microsoft designed windows 8.1 to work with some video cards and not others and they also did this with windows 8. Since you built this computer yourself you can try calling microsoft to help you but I don't know that they will since your computer is not theirs.

I didn't update it to 8.1, I updated it to what Microsoft calls "Update 1" - it is basically a service pack. I built the system in January 2014 at a cost of $2,100. Everything is compatible with Windows 8.1 and everything but Sims 3 works flawlessly. I may install Windows 7 on a different HDD and try running the game on that OS.I almost have a BS in computer networking and run a computer repair business, so I am fairly computer litterate 😕mileytongue:EVGA GTX 770 SC w/ ACXIntel Core i7-4770KAsus Maximus VI FormulaSamsung 840 Pro SSD 256 GBPioneer BDR-2209 BluRay DriveG.SKILL Trident X 32 GBSeaSonic 860 PlatinumNoctua NH-D14 CPU CoolerCoolerMaster HAF XB EVOSeaGate 3 TB HDD

*** GTX 770 + Win 8.1 - GRAPHICS NOT FOUND

15 Replies

Candy_Assed_And
12 years ago
I did all that and it worked, but the graphical issues were not fixed.
roberta591
Hero (Retired)
12 years ago
How much Texture memory is reported im the DeviceConfig.log file? Does your dxdiag say Window 8 or Windows 8.1?
crinrict
Hero+
12 years ago
Do you just have that Nvidia card or also a integrated chip somewhere ?

Did you try uninstalling all Nvidia stuff and then reinstalling the entire thing ? Especially Nvidia experience ? Do the settings reflect to run ts3w.exe with the Nvidia card ?
Anonymous
12 years ago
how did you bypass origin like that? I just bought a new computer that has windows 8. i havent used it yet and i also bought a bunch of sims 3 games. Do the games actually work on a windows 8?
Anonymous
12 years ago
right now with new origin you can't bypass origin . Im speaking to EA and have a claim opened trying to resolve the issue. I am doing a new install of the game because things were missing in the launcher options. This happened before and after I did a full system restore. I am now doing a new install again to see if things are missing. I did not have this problem with my old game on windows 8 so this looks like it's an EA problem caused maybe by the new patch or Origin. Don't know for sure. Im running tests at this point.
Before I did the system restore. Game ran pretty well on windows 8. Was running several EP's but not Pets. I ran the game on med, 8 GB ram, quad core, dual AMD graphics (med level card. ) no issues for a long time other than some of the known glitches in the sims like stuck sims, etc. I wasnt having save issues until the files got bigger and figued out bypassing origin and the launcher gave me quick and clean saves. The game loded quicker too bypassing the launcher and origin

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*** GTX 770 + Win 8.1 - GRAPHICS NOT FOUND

15 Replies

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