I have a brand new, high-end PC that I built. It has an EVGA GTX 770 and Windows 8.1 Update 1 w/ latest drivers. Latest Sims 3 patch installed (1.67).When I first tried to play the game, I received the error: "graphics not supported." When I start the game, it minimizes to the desktop and I have to click the icon on the taskbar to open it again. The graphics are messed up. I am able to reach the first page, but cannot proceed because the options in the menu will not display.I followed the instructions from the site linked below and the card is now shown as found in the DeviceConfig.log file, but the issues are still there.http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_gameAll other games work perfect. Also. the game makes my computer whine annoyingly, and I've found that others have had the same issue only when playing this game.I cannot find a solution anywhere, so I hope someone can help me. The Sims 3 is EA's current Sims game, so it is ridiculous for it to not work with my computer. Grrr :womansad:

Did you try optimizing the game with the Nvidia experience and start from there ? Also are your graphics drivers updated ?

Please see my post here about windows 8.1 update and video cardhttp://answers.ea.com/t5/The-Sims-3/Windows-8-and-8-1-windows-8-1-not-an-update-of-windows-8/m-p/2717594#U2717594

Did all that. I think what it comes down to is that there simply is not solution. EA has to create compatibility with the card.I don't think Windows 8.1 is the issue given that I've read other players say it works just fine with the OS.

You stated you updated to windws 8.1 but it is not an update. Did you build this on windows 8 to begin with and it worked? If it worked on windows 8 I would suggest going back to windows 8. To do this so you must get a disk from microsoft to do a full system restore to windows 8.Since you built this computer yourself something you did may not be compatable between 8.1 and your video card, or something else is not compatable. My video card is compatable with windows 8 but not 8.1. Again you built this computer yourself and you may be comparing other people who's 8.1 may have been installed installed by microsoft. microsoft designed windows 8.1 to work with some video cards and not others and they also did this with windows 8. Since you built this computer yourself you can try calling microsoft to help you but I don't know that they will since your computer is not theirs.

I didn't update it to 8.1, I updated it to what Microsoft calls "Update 1" - it is basically a service pack. I built the system in January 2014 at a cost of $2,100. Everything is compatible with Windows 8.1 and everything but Sims 3 works flawlessly. I may install Windows 7 on a different HDD and try running the game on that OS.I almost have a BS in computer networking and run a computer repair business, so I am fairly computer litterate 😕mileytongue:EVGA GTX 770 SC w/ ACXIntel Core i7-4770KAsus Maximus VI FormulaSamsung 840 Pro SSD 256 GBPioneer BDR-2209 BluRay DriveG.SKILL Trident X 32 GBSeaSonic 860 PlatinumNoctua NH-D14 CPU CoolerCoolerMaster HAF XB EVOSeaGate 3 TB HDD

*** GTX 770 + Win 8.1 - GRAPHICS NOT FOUND

15 Replies

crinrict
Hero+
12 years ago
Did you try optimizing the game with the Nvidia experience and start from there ?

Also are your graphics drivers updated ?
Anonymous
12 years ago
Please see my post here about windows 8.1 update and video card
http://answers.ea.com/t5/The-Sims-3/Windows-8-and-8-1-windows-8-1-not-an-update-of-windows-8/m-p/2717594#U2717594
Candy_Assed_And
12 years ago
Did all that. I think what it comes down to is that there simply is not solution. EA has to create compatibility with the card.
I don't think Windows 8.1 is the issue given that I've read other players say it works just fine with the OS.
Anonymous
12 years ago
You stated you updated to windws 8.1 but it is not an update. Did you build this on windows 8 to begin with and it worked? If it worked on windows 8 I would suggest going back to windows 8. To do this so you must get a disk from microsoft to do a full system restore to windows 8.
Since you built this computer yourself something you did may not be compatable between 8.1 and your video card, or something else is not compatable. My video card is compatable with windows 8 but not 8.1.
Again you built this computer yourself and you may be comparing other people who's 8.1 may have been installed installed by microsoft. microsoft designed windows 8.1 to work with some video cards and not others and they also did this with windows 8. Since you built this computer yourself you can try calling microsoft to help you but I don't know that they will since your computer is not theirs.
Candy_Assed_And
12 years ago
I didn't update it to 8.1, I updated it to what Microsoft calls "Update 1" - it is basically a service pack.

I built the system in January 2014 at a cost of $2,100. Everything is compatible with Windows 8.1 and everything but Sims 3 works flawlessly.
I may install Windows 7 on a different HDD and try running the game on that OS.
I almost have a BS in computer networking and run a computer repair business, so I am fairly computer litterate 😕mileytongue:
EVGA GTX 770 SC w/ ACX
Intel Core i7-4770K
Asus Maximus VI Formula
Samsung 840 Pro SSD 256 GB
Pioneer BDR-2209 BluRay Drive
G.SKILL Trident X 32 GB
SeaSonic 860 Platinum
Noctua NH-D14 CPU Cooler
CoolerMaster HAF XB EVO
SeaGate 3 TB HDD
Anonymous
12 years ago
Microsoft did something that is not acceptable. Making sure that only certain cards run on windows 8 and only certain cards work on windows 8.1. I changed to 8.1 updated the card and was given a whole new card. my sims would not work. messed up my video card. Microsoft told me about the whole video card issue and there are many other issues as well. Got the discs to restore windows 8, reinstalled game and it is now looking like it did beofre no problem accept a launcher/origin issue with existed before I added windows 8.1. There are many people having trouble with this game on windows 8.1. My game was running pretty well with several ep's before the new patch and orgin update on windows 8.
Windows 7 is your best bet. The game will run a lot better since the game is not supported by windows 8 or 8.1
rumbutter
Hero (Retired)
12 years ago
not even if you run the game ( all game ,expansion and stuff packs run as admin and in compatibly mode windows 7 ?
Candy_Assed_And
12 years ago
Thanks for the info. Yes, I have the latest patches, tried admin, and tried Win 7 compat. mode. Nothing works. I will try using Win 7 when I get a chance, which may not happen for a few weeks, so I shall report back then : )
Anonymous
12 years ago
How are they going to run under admin if they have the new origin?? New uptae version of Origin wont let you run the game under admin. I know before with the old origin we could run under admin. Running under windows 7 the game looked horrible for me anyway. I was fine just running under admin windows 8 bypassing the launcher and origin.
roberta591
Hero (Retired)
12 years ago
EA has not kept up as new generations of graphics chip that have come out. Basically what you need to do is fool the GraphicsRules.sgr script into thinking the GTX 770 is the same as a card that is closest to it. The GTX 770 is based on the the GK104 core which is the same core as the GTX 660 (not the mobile version but that may work) . You need to start with the codes that are returned when the program asks for the codes. These will be in the DeviceCinfiglog file. Mine are Vendor 10de, Device 1244 for a GTX 550Ti. You have to have your codes (I don't know what they are for a GTX 770) and get the GraphicRules.sgr script to identify your codes.