Forum Discussion

12 years ago

1.55 Patch - How To Install, Problems & Fixes- READ FIRST 2 POST

Hi all, Dawn and I have created this thread to try to help all* with installing the IP Patch and any problems related to installing the Patch or any fun computer issues that may come up after installing :)

IMPORTANT- please note all IP game bug related problems (like mailbox isnt working) should be posted at the IP Bug Thread, http://forum.thesims3.com/jforum/posts/list/686687.page

together lets keep our games running!

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What to do before patching

see Crinrict's blog for definitive steps here

3.Pull out your mods folder if you have one. Dont return any mods unless updated for the new patch

What to do after patching

-Test patch in a new world. Game Launcher at Installed Content select Run Without CC and keep mods folder out if you have one. Launch a test game to see if there are any problems. Save and exit. Return mods folder (of course keep out outdated mods) and turn CC back on at launcher and return to test world. If no problems enjoy saved games!

IMPORTANT - if you skipped steps 2 and 3 above and are having any issues in the game close out the game and try the steps.

If you have problems installing patch

Including if you are getting "Update error: found invalid file" or "Cant connect to Origin"

Use the manual super patch:
Super patch PC link - Please note the advice given here, including if you have problems to run the patch as an administrator
http://forum.thesims3.com/jforum/posts/list/175477.page

MAC manual super patch link
http://forum.thesims3.com/jforum/posts/list/549552.page

If you have problems installing the manual super patch try the following:
-Switch web browser and confirm anti virus isnt blocking the download
-Run the patch as an administrator - see super patch link for how.

If you have any problems after installing patch

- Go to my documents/Electronic Arts/Sims 3 Drag the Sims 3 folder to the desktop. Launch a new game and test. If this fixes the problem SAVE the test game and exit. Return saved material from the older files to the new ones.

for help with which files to move back to new folder see this list of all sims 3 doc files to see which old ones you want to put into the new files here. See also this for more info

IMPORTANT - when moving old files to new test each move to confirm that file isnt corrupted. See next Launcher is Slow for why.

LAUNCHER IS SLOW

it is possible that your launcher is taking a long time to load and could evidently stop functioning because the patch may have corrupted your installed sims3packs.

the fix PULL out the content of the following folders: download folder, dccache files, dcbackup and reinstall from the original source the sims3packs. (Note you can create a backup file on your desktop to store the content but note if this does fix your problem these files are probably corrupted)

also try deleting the downloadedsims.index in your saved sims folder

a quick test to see if its your installed content that is corrupted - pull your sims 3 doc folder to the desktop and launch a test game save and exit. next switch out your new dccache file with old - now test launching again. if it slows down then its your installed content.

please note Crinrict has created a thread on this subject hoping the gurus will respond to a fix in the patch that seems to be causing this issues: http://forum.thesims3.com/jforum/posts/list/687927.page

Moving Sims 3 Doc Folder didnt Fix Problem, including BLACK SCREEN CRASH or Missing Buy/build
Very Important - first test the game with a new sims 3 doc folder. If you still have the problem then try:

The fix- Pull to the desktop your sims 3 doc folder, uninstall just the base game, run a ccleaner to remove leftover registry keys, reinstall base and add super patch. Use the manual super patch, find links above.

how to uninstall plus more info on ccleaner see
http://simswiki.info/wiki.php?title=Game_Help:TS3_Uninstall

Please post back results for others and thanks!!

*MAC USERS - please note these are PC focused solutions, please seek help in mac discussion, try starting at the Mac help thread http://forum.thesims3.com/jforum/posts/list/658546.page

technical issues

stafuny
12 years ago
1. YOU ARE AMAZING! Thank you guys for your tech support!!! <3

2. I am, unfortunately, at this point:

ceejay402 wrote:

If you have any problems after installing patch

- Go to my documents/Electronic Arts/Sims 3 Drag the Sims 3 folder to the desktop. Launch a new game and test. If this fixes the problem SAVE the test game and exit. Return saved material from the older files to the new ones.

for help with which files to move back to new files see here

I have never done this before and am about to poke my eyes out. o_O

"See if your error is gone. If so, you can put starting the folders back, starting with your saves. Check your game after every folder."

At this point, I have generated the new folder in my documents/Electronic Arts with a test save.

Do I replace all of the new folders with the old ones? Are there only specific ones I do? I need a bit more clarification on "start putting your folders back."

I see and understand the additional notes about specific files that are important to remember, but just in general, I'm confused.
crinrict
Hero+
12 years ago
Did you guys all remove any mods you have ? Outdated scripting mods often crash the game on load-up.

Mods need updating with every patch.
DawnLynn91
12 years ago
MCaroll,

Hi,

Please post your dxdiag. Thanks!

To gather a DxDiag on your computer, please follow the steps below:

1. Press the Windows key + R.
2. In the Open: box of the Run Window, type dxdiag.
3. Click OK or press Enter.
4. If you have a 64-bit OS, click Run 64-bit DxDiag.
5. Click Save All Information.
6. Click Save.
7. Open the text file.
8. On the Edit menu, click Select All.
9. On the Edit menu, click Copy.
10.Paste the text into your post. (If you get an error, split it into two posts)
DawnLynn91
12 years ago
MCaroll wrote:
DawnLBrown wrote:
MCaroll wrote:
Karritz wrote:
Hi MCaroll

Pulling out Sims 3 folder means to go to

My Documents > Electronic Arts folder. Find the Folder in there named The Sims 3 and move it to your desktop or somewhere else that is safe so you can get it back again. All your saved games are in it so you don't want yo lose it.

Thanks.
After doing that, what's the next step?!
I try to run the game?!
Re-installing the game would have the same effect?!

Yes, try to run the game. See if you have the same issues without the folder there. Play a test game.

I find out the problem... I'm experiencing some conflict with the Seasons expansion.
All that I have installed, and only when Seasons is installed the game start lagging.

I don't know if there is any solution for that, but I'm really sad about it, love that expansion...
Do you have any ideas?!

I don't have any ideas truthfully. That expansion pack can be demanding because of the weather going on all the time. Perhaps Ceejay will have some ideas when she comes around again.
farauau32
12 years ago
Thank you! Oh gosh... I have hundreds of package files. I mean, its mostly just clothes and hair so losing some wouldnt be a big deal so this sounds like a lot of work. Stupid ea *sigh*. Are there any trends that you know of of which types of package files are getting corupt? Like poses or clothes or hair, or is it random?

The best thing i can think to do is, take a chunk of my cc out, see if it works then, put it back in in a new folder nd try a new chunk, and shorten the cc. I think, worst comes to worse, i may have to do that. I think im going to dl some tiny nothing world so this process will be even faster xD.

Just to confirm, some of the package tiles are corupted even if you didnt install the patch with the package files? The script of the patch just changed some of the package files to corruption? Also, do you think it could just be one corupt package file, or a lot, or a few? I need to have a ballpark idea for me to fix this :shock:.
PeopleMatterMor
12 years ago
so glad to hear simsgal2227! happy simming
DawnLynn91
12 years ago
Okay, so I've been a patching guinea pig. I was able to patch using the Launcher just now. Everything went as planned. Just follow the directions and the incremental patching through the Launcher should work for you too. But this thread is here to help you if you do happen to run into issues. Updated 6/18/13 1:10 EST. I moved my The Sims 3 folder to the Desktop while I patched and then moved it back. I recommend this to all of you.

Instructions if you have modified GraphicCards.sgr and Graphicrules.sgr files

Patching instructions if you have modified your GraphicCards.sgr and GraphicRules.sgr to get the game to recognize your new graphics card. See this section "Patching Instructions if you did this" in this link http://sims3.crinrict.com/en/2013/06/getting-the-game-to-recognize-your-card.html
PeopleMatterMor
12 years ago
reserve
Jacqpinks
New Spectator
12 years ago
I re name my Sims folder and let the game generate new files saves moving files about :)
PeopleMatterMor
12 years ago
jacqpinks wrote:
I re name my Sims folder and let the game generate new files saves moving files about :)

thanks jacqpinks, yes i agree u can also rename the folder, but i like to play it safe, im not totally confident the old files arent being read, so by dragging the folder to desktop it should remove this chance.