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psemoda's avatar
psemoda
Seasoned Novice
3 months ago
Solved

My Sims 3 World Adventures doesn't appear to be installed

Hello everyone.

I just bought a new PC for gaming, and now I can't see The Sims 3: World Adventures available for installation. When I open the launcher, I can see all my expansion packs except World Adventures, which is missing. I've tried clearing the cache, reinstalling the game and the EA App, and contacting support, but they told me to ask for help here. Does anyone have a similar problem?

bug
never cc or mods
pc
technical issues
the sims 3 store
worlds
  • EA_Solaire's avatar
    EA_Solaire
    3 months ago

    psemoda 

    If this happened after an account merge, it sounds like the live support team will need to take a look and manually re-add your DLC to your account- this isn't something we can do for you over the forums as we don't have access to your account details. 

    You can submit a request here to speak with live support on this- I'd also recommend attaching this forum conversation so the team there has more info to reference. 

6 Replies

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  • psemoda's avatar
    psemoda
    Seasoned Novice
    3 months ago

    I forgot, it's installed, EA App shows that, but in game launcher I just can't see it

  • Cathar_Jedi62's avatar
    Cathar_Jedi62
    Newcomer
    3 months ago

    I'm having a similar issue where 3 packs I had installed previously back when Origin was a thing (and even before that) are not associated with my EA Play account. I seem to have had other Packs appear in their place, however, but I would like to have the original packs available to me since I had them previously.

    I have not merged two accounts together, as I've never had two separate EA accounts.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Heya Cathar_Jedi62 

    That does sound like you may be logging in with a different EA account- this isn't something we can check for over the forums, but you can contact the live support team to review this further and verify where your content is. Please submit a help request here. 

  • psemoda's avatar
    psemoda
    Seasoned Novice
    3 months ago

    hello. I did could this be a problem?

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 months ago

    psemoda 

    If this happened after an account merge, it sounds like the live support team will need to take a look and manually re-add your DLC to your account- this isn't something we can do for you over the forums as we don't have access to your account details. 

    You can submit a request here to speak with live support on this- I'd also recommend attaching this forum conversation so the team there has more info to reference. 

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