Forum Discussion

s00zster's avatar
s00zster
Rising Ace
3 years ago
Solved

2 Expansions missing from launcher

In March 2022, I purchased The Sims 3 directly from Steam which, as part of the purchase, unlocked on Origin and along with it, the Late Night Expansion and the High-End Loft Stuff Pack. This screens...
pc
technical issues
  • EA_Solaire's avatar
    EA_Solaire
    3 years ago

    Hello @s00zster,

    It's sounding like you may have purchased The Sims 3 Starter Pack rather than just the base game, which does include Late Night and High-End Loft Stuff. You should be able to access these expansions in the launcher, but it sounds like there are some issues on your account with these entitlements that the live support team will need to look over with you- here on the forums we don't have access to your specific account details to investigate into this further. 

    Please reach out to live support from the help site here so they can review your account and game entitlements and see what's going on- I'd also recommend you attach this AHQ conversation when you reach out there so the team does have something further to reference. If you run into any issues reaching out to the team there, be sure to let me know. 

EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Hello @s00zster,

It's sounding like you may have purchased The Sims 3 Starter Pack rather than just the base game, which does include Late Night and High-End Loft Stuff. You should be able to access these expansions in the launcher, but it sounds like there are some issues on your account with these entitlements that the live support team will need to look over with you- here on the forums we don't have access to your specific account details to investigate into this further. 

Please reach out to live support from the help site here so they can review your account and game entitlements and see what's going on- I'd also recommend you attach this AHQ conversation when you reach out there so the team does have something further to reference. If you run into any issues reaching out to the team there, be sure to let me know. 

s00zster's avatar
s00zster
Rising Ace
3 years ago
@EA_Solaire Thanks for your help, that's exactly the place I was looking for. I'll give it a try.

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,386 PostsLatest Activity: 5 hours ago