Major issues
Installation Verification Failure
At the Main Menu, you may see this:
EA is aware of the issue, and a fix is being pushed out starting now. It will take a few days to reach all players, so please be patient. (See this post for details.) This is the master thread for the issue; feel free to post and/or subscribe to be notified of updates.
Error: Your The Sims 3 base game is incompatible with the current Sims 3 expansion pack
Trash the Version.tag file in the Sims 3 folder in Documents > Electronic Arts.
64-bit base game or packs are missing from Origin
All entitlements for the Sims 3 base game and packs should now have been applied to the 64-bit version as well. If you're still missing content, please contact EA customer support for help.
https://help.ea.com/en/contact-us/
Say specifically that for your missing content, you need an "entitlement" added to the 64-bit version of Sims 3. If the support rep doesn't understand or can't help, feel free to request a supervisor.
Game downloads but won't install
The game sometimes downloads but doesn't install, and when the orange Install button is clicked, it changes to Finalizing for a few seconds before returning to Install.
This error is known to happen when trying to install on an unsupported Mac or in an unsupported OS. To see whether your Mac is supported, please check its specs against this list:
To see your computer's specs, click on the Apple icon in the upper left corner of your screen and select About This Mac. These are the full minimum and recommended requirements:
(copied from this origin.com page)
MINIMUM REQUIREMENTS:
OS: Metal required. macOS® X 10.13 (High Sierra)
CPU: Intel Core 2 Duo 2.4GHz Processor or better
RAM: At least 4 GB RAM
HARD DRIVE: At least 15 GB of free space with at least 1 GB additional space for custom content and saved games
VIDEO: NVIDIA GeForce GTX 680, AMD Radeon RX 560, Intel Iris Plus Graphics 640 or better
INPUT: Keyboard and Mouse
ONLINE REQUIREMENTS: Internet connection required for product activation.
RECOMMENDED REQUIREMENTS:
OS: macOS® X 10.13 or later
PROCESSOR: Intel Core i5 or better
VIDEO CARD: NVIDIA GeForce GTX 680, AMD Radeon RX 560, Intel Iris Plus Graphics 640 or better
MEMORY: 8GB RAM
HARD DRIVE: 18 GB of Hard Drive space
If your Mac meets ALL the minimum requirements and you get this error, please run the Origin reset tool for macOS and try again.
If you still get this error, please start a new thread listing the specs of your Mac: everything in the About This Mac menu other than your serial number.
