'A serious error has occurred'

---

@eacharlotte wrote:

Hello @jessjed,

 

You could try the following:

 

• "Find the sims 3 saves folder usually in Documents/Electronic Arts/ The Sims 3/ Saves. Find the most recent sims3file.
• Then find the one that is a sims3.backup file.
• Change the name of the most recent one to Sunset Valley.sims3.bad and then rename the backup to Sunset Valley.sims3 (no period after sims3).
• Whenever you play the game make sure to use "save as" (just number them, 1, 2, 3 etc) instead of save and be sure to save often.

If this still doesn't work, then you'll probably have to do a clean install. Do you have any mods or CC installed?

---

Thank you so much eacharlotte! I was having the same issue and carefully followed your instructions. My family have loaded successfully and to be on the safe side, from now on I'll be using the option to "save as" to make multiple saves instead of the standard save option. To be extra cautious, I'm also going to move my family to another neighborhood & save the family and household to the folder, just in case 😉

Thanks again. I've spent so long on this family that I was about ready to flip when it came up with the error message lol

~Amy