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Anonymous's avatar
Anonymous
9 years ago

All of my saved games, CC, and mods disappeared from Sims 3

I have an HP laptop with Windows 10. I bought The Sims 3 off of Steam, as well as Generations, Seasons, Pets, and University Life. I have no idea what I did but I went into the game and it said "vide...
pc
technical issues
Anonymous's avatar
Anonymous
9 years ago

@EA_Mai Here is where my file is placed

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
9 years ago

Hi @jujubesbro,

I think I see what happened now. To make sure, please, go to Documents \ Electronic Arts \ The Sims 3. Is there something in that folder? If so, could you take another screenshot for me?

Also, do you remember when you played for the last time without issues or what day the issue started?

Thanks,

Mai

  • Anonymous's avatar
    Anonymous
    9 years ago

    I also had this issue.  When I did the free win 10 upgrade I got a second user folder on the c: which had my old sims data in the documents/EA folder.  Had to replace the EA folder from my old user folder to my new.

  • Anonymous's avatar
    Anonymous
    9 years ago

    @EA_Mai I believe the problem started on February 6th. Here's the screenshot:

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