black screen and crush while playing the sims 3

@kretorrbwly  Is the screen supposed to turn off, as in, do you leave the game long enough for the screen to go into power saving; or does it turn black even though it shouldn't?  These are potentially two separate issues.  Please check the Windows power setting to see how long it's supposed to take for your screen to turn off and let me know whether you've been leaving your game alone for that long.

Please also run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

@kretorrbwly  If you want me to take a look at a dxdiag, please post one.  It's still possible that there's a system issue interfering.  But it's also possible that your computer's power saving state is just incompatible with Sims 3.

@puzzlezaddict Im not really sure how to use dxdiag, I hope this file is what you are looking for

@kretorrbwly  Your dxdiag doesn't list any Sims 3 errors, so I don't see anything to fix on that front.  One important thing to note is that your laptop's hardware is meant to run in low-power mode when possible, and that power setting might not be enough to run the game properly, which could cause a freeze.  I can't be sure this is happening, but if so, and increasing the time it takes for the laptop to go into low-power mode helps, that's about as good a workaround as you'd see without messing with advanced power settings that might not even be accessible.

Your dxdiag does list some Windows update failures, and it's a good idea to clean those up.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.  If any install, restart again afterwards.

@puzzlezaddict  So I followed the instractions.

First time everything went well. After the "sfc /scannow" I received the following message:

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

Restarted, updated and restarted again. Tried to do everything again just in case. When I check for updates it says I have an update by Intel (Intel Corporation - Display - 26.20.100.7325), and after a few seconds it disappears and says instead that I am up to date.

And after all that, did the powershell again, and now it says:

Windows Resource Protection did not find any integrity violations.

So I guess it worked...? Don't really know how to check it. except for trying to intentionally turn off the screen while playing.