I bought 5 games/expansion digital games from Origin, and I can't register a single one! I try to register my games using the serial numbers that come up when I click on the information button and it says that my codes are incorrect. This is frustrating! I do everything the emails tell me to... to a tee. And every time I get the same message that the number I have entered is invalid. How do I fix this?

Hi. I recently purchased the Sims 3 through Origin. When I try to log in and register, I am told the product number/serial number is invalid and I am stopped from registering. The code boxes automatically fill in. Can this be corrected please so I can register the game and play it fully. Thanks

Bought my seasons and supernatural expansions at amazon, registered and downloaded the games with origin now i cannot register them with the sims 3 websight. How do I register those expansions?

Does Origin have any plans to allow us to add games we directly download to be added to our Sim3 profiles? It just seems lame that: 1) It isn't done automatically since it is auto-registered; 2) There is no way for us to do it ourselves.

HI there I bought my game the sims3 from Origin yesterday, there is product number with same number of digits as for serial number would be, but when i use them for serial number to register my game it says its not valid or its been used before. In fact I followed the guide from this website to find the serial number from installed game and the serial number is same as product number from origin. But its a new game why can't i register it, serial number isnt been recoginised

I 'merged' my accounts when Origin first came around so I know I have them 'linked' however, a lot of my games are not showing up in that box of Registered Games on the Sims3 page. Because of this, I am not able to download some of my bonus content. I also recall getting the Limited Edition or Collectors Edition of Medieval only to discover that it wasn't. So because of whatever Origin Mix-up, I don't get the extra content. I don't know where I go on either site to make sure that the accounts are still linked. The only Sims identity I see, I have in an uneditable field on Origin is (I believe) for The regular Sims and not Sims 3. It just says: Game Specific Identities - The Sims <user-name here>I know I am linked because all Sims Cash purchases for Sims 3 that I make do download to my game through Origin. Unless it automatically queues the game launcher itself outside Origin. I have all but one Sims 3 game (missing the Katy Perry Sweet Treats) and a Sims Medieval game (no Pirates and Nobles) and of all the games I own, not even HALF show up on the Sims3.com website. I thought that perhaps it took a while to sync but it can't take this **bleep** long, can it? Someone help.

Bought / registered digital game on Origin - Serial Codes Not Working on Sims Website!

86 Replies

Anonymous
13 years ago
It seems like everybody and their mom is having trouble with the serial numbers not working when you buy through Origin directly. What's up with that?
coffeehedake
13 years ago
Fixed this issue for myself:
1. Go to thesims3.com
2. Log out (since 99% of people have their login saved.)
3. Log in with your thesims3.com account again (hopefully which has the same email registered as your origin account)
4. Go to your "My Profile" page under "My Account".
Magically all of my expansions showed up.
I had also contacted customer service, which simply told me that the expansions are automatically registered with thesims3.com. No one every suggested "just log off!"
Worked for me, YMMV.
EDIT:
So far, none of the "free" items included with my expansions purchase (I bought Showtime, and Pets) have showed up under "Purchase History" as they are supposed to when you register your game and create an account on thesims3.com. The icons for the game and expansions are all visible now though.
I'm keeping my fingers crossed that tomorrow I'll be able to download my "Freestyle DJ Booth", "Atomic Age Themed Pet Items", and "Paws and Whiskers Costumes Set".
The seperate "Origin-al Beats" Stereo included as a bundle with Showtime worked flawlessly, but had the www.thesims3.com/incentive/ShowtimeOrigin incentive URL, and was still up. The one for the costumes for Pets, unfortunately has been automated away with a message simply saying that the incentive will show up in your "Purchase History".
Double Edit:

Just noticed that whatever incentive there was to register Generations, also likely isn't there. (I'm not sure, as the purchase confirmation email doesn't actually tell you what it is you're supposed to get).
Looks like I'll be making another call / chat to customer *sigh*
Jwthrall
13 years ago
I want to say you can go to your DOWNLOADS PAGE on thesims3.com and see the extra items that were included with a game/expansion.
coffeehedake
13 years ago
Not sure where this downloads page may be...
Anonymous
13 years ago
My advice to everyone with this problem is to go to Contact EA and do Live Chat and talk to someone to help. If you read my post earlier I had the same problem but they were able to manually fix it. Hope it works out for everyone!
coffeehedake
13 years ago
All fixed up for me:
https://help.ea.com/in/article/the-sims-3-showtime-locating-the-freestyle-dj-booth
Anonymous
13 years ago
what can i do this i happening to me too
Anonymous
13 years ago
sad part is... it's not acting like it's auto cause it keep telling me that I don't have the game register and can't get my free items.
Anonymous
13 years ago
Did anyone ever find a solution for this problem?
Anonymous
13 years ago
If not, I want a refund, a.s.a.p!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Bought / registered digital game on Origin - Serial Codes Not Working on Sims Website!

86 Replies

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