Can’t log in to Sims account in game
Hi, I reinstalled the Sims three on my new laptop, and it’s working perfectly fine except for the fact that I cannot login to my Sims account in game. I’m using the same login information that I’...
Forum Discussion
@16630f6c2ad11aed I don't know what you deleted, but you can always reinstall store content, including worlds. They do need to be downloaded via the store though, not through Origin. Here's the product page for Barnacle Bay:
https://store.thesims3.com/barnacleBay.html?categoryId=12642§ion=UpSell
If there's other content you're missing that you can't reinstall, please let me know. And tell me as well whether you'd like to try to preserve your installed store and/or custom content, or whether you'd rather install everything from scratch. Your saves, builds, etc. are separate and can be copied or transferred after the store stuff is sorted out.
Hey, thanks for taking the time to help. I really appreciate it. In my excitement of being able to log back into the store in game I didn’t realize content had gone missing but then realized it when I saw one save unavailable. I restarted the game and then realized the game icon wasn’t the latest expansion I had bought and just base game. I repaired in Origin, it showed all my expansions and packs, but I only had 4 towns showing up in game, hence the unplayable one.
I tried to get back to EA Help Chat but my case was marked as solved and couldn’t open a new one for some reason. I had the hourglass and it wouldn’t connect. In disgust I restored all the Origin files the first tech had me delete. It still wasn’t back to normal when I launched the game again. I closed everything, did a system restore to a save point before the Origin file deletion and when I started the game it loaded with the Back to the Future screen, everything was back (11 towns I think) and I was able to download the uninstalled content sitting in my dashboard!
I don’t know how it all got fixed but I’m relieved that it is.
