Forum Discussion

ChaChaPoof's avatar
6 years ago

can i install sims 3 on two different laptops?

i have an older laptop that sims 3 is on but want to move it to my newer laptop.  I try to download it from origin onto the newer laptop but keep getting n error message.  Help!

thanks in advance 🙂

4 Replies

  • @ChaChaPoof  Yes, you can install Sims 3 on multiple computers at the same time.  What error are you getting?  Please post a screenshot.

  • ChaChaPoof's avatar
    ChaChaPoof
    6 years ago

    see attached.  it just says there was an error during startuo.  please see the log for more details.  but i cannot locate the log

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @ChaChaPoof  That error usually means the registry keys for the game don't match what Origin was expecting.  Please uninstall the game, then clean your computer's registry of all Sims 3-related entries either manually or using a tool like Piriform's CCleaner (the free version is fine).  Then clear Origin's cache:

    https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    Restart your computer, and run Origin as an admin: right-click on the Origin shortcut and select "Run as administrator."  Try to install the Sims 3 base game only, no packs yet.  Let me know whether it works.