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gestra5's avatar
gestra5
New Novice
8 years ago
Solved

Can no longer download Store content.

I can no longer download purchased or free content from the Sims3 Store using this computer. I can log into the site, using my usual password, but when I try to download anything the Launcher asks fo...
pc
technical issues
  • roberta591's avatar
    roberta591
    8 years ago

    @gestra5  Try: You have to open IE. The game uses IE to communicate. Delete browsing history or just reset the browser. It seems the thesims3.com and the store are two different sites and the cookie for the store needs to be cleared. This happens when the site is restarted and the stored cookie becomes invalid. If that doesn't work try clearing the cookie in the browser you use (Firefox?) as this is not a game controlled site.

roberta591's avatar
roberta591
Hero (Retired)
8 years ago

@gestra5  Try: You have to open IE. The game uses IE to communicate. Delete browsing history or just reset the browser. It seems the thesims3.com and the store are two different sites and the cookie for the store needs to be cleared. This happens when the site is restarted and the stored cookie becomes invalid. If that doesn't work try clearing the cookie in the browser you use (Firefox?) as this is not a game controlled site.

gestra5's avatar
gestra5
New Novice
8 years ago

That's fixed it. I didn't know that about Internet Explorer, which I hardly ever use. I thought the problem was with Firefox. Thanks for your help Roberta591.🙂

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