Cannot access Sims 3 I own

tune_40  Then you'll need to contact EA customer support for help.  First, take a photo for your base game, and another for any pack you own, showing the disc, its case, and the product code (clearly readable).  You can upload these when you submit the help request.

I would strongly suggest using the live chat option rather than email.  If you don't see it, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

Alternately, try using the help site without being signed in.  Some categories of issue allow you to proceed without an active login, and many of those offer the live chat option.

I own the physical disk but cannot install it wihtout a disc drive on the computer. It is not listed in my EA app and when I attempt to redeem the code it says it has already been redeemed

tune_40  Is Sims 3 in your EA App library?  If so, click it and you should see a Download button.  If you click that, you should have the option to download all the packs you own as well.

If the game is NOT in your EA App library, or you're missing some of your owned packs under Sims 3 > Manage > Manage add-ons, please let me know what's missing.

Hi, if you have the ea app jsut click on your 'profile' there you should see something like this and then just click on the 'Redeem code', then it should work normally when you are installing your game through disc :) 
Hope this helps