Forum Discussion

Anonymous

13 years ago

Cannot download the quantum power pack

I have purchased the sims 3 into the future limited addition. I have redemed the power pack online and it is in my purchasing history but will not download to the sims starter menu. It keeps saying e...

technical issues

EA_Spectre

Community Admin

13 years ago

I did a little investigation myself and here is what I found:

When you go to the detail page of the Quantum Power Pack, you get the 404 message. I will forward this information to the Sims 3 web team.

But you should still be able to download the Quantum Power Pack (I'm downloading mine at the moment). And this is how you do it:

When you go into your Purchase History you should be able to see the Quantum Power pack like this:

Don't click on the picture or on name but on the download button underneath the picture. This should start the download.

Anonymous

13 years ago

I have no idea why but the Launcher had a problem I guess.
Had to close the Launcher with task manager and reopen it.
Download works fine now.

Thanks for the support!