This is a disc, yes? Try doing the download version:
Redeem the code here ( https://store.thesims3.com/myAccount.html ) and then it should appear in your purchase history for download: https://store.thesims3.com/purchaseHistory.html
Also look here for further information: http://answers.ea.com/t5/The-Sims-3-Store/Guide-Sims-3-Store-Worlds/td-p/1589911 and here: http://answers.ea.com/t5/The-Sims-3/FAQ-The-Sims-3-Store/td-p/333394
The problem is this. When I type the code into the store link that you provided(done this way too many times before I logged a complaint), it says that I have entered an invalid code. I just bought this game 4-16-15 came right home installed everything up until the point it asks for the code, I enter the code right from the booklet that came with the sealed game and it's invalid. The code that came with the game(sim's 3 dragon valley) is as follows; BX3L-68Z5-R6AP-Y3LB. Like I stated earlier I've purchased this game on 4-16-15 everything went smoothly up until the code validation. I know there has been issues with hackers and key generators and I'm sure that this is a plausible scenario. Is there a way to email pictures of the case, game disk, and booklet with the code for further investigation? I have purchased many expansion packs for sims 3 over the last 4 years and this is the first time I've ever had any problem and just want my game to work. Please help. Thank you very much.
