Forum Discussion

GreenOak1357's avatar
GreenOak1357
New Scout
6 years ago
Solved

Can't Delete or Upload To The Exhange

I can't delete or upload anything to the exchange. Is anyone else having this issue?  
pc
technical issues
  • EA_Mai's avatar
    EA_Mai
    6 years ago

    Hi everyone,

    I've been keeping an eye on the Exchange, and since yesterday it looks like things have gone back to normal. The item you were trying to delete, @GreenOak1357, is no longer there and it looks like you were able to upload something to the Exchange yesterday? Please, let me know if you are still having any issues today.

    While Origin update was not related to this, I'm happy to hear the Exchange is also back to normal for you @BillFlowerpot.

    @sarah_sadler91 , I'd give it another try now, let us know how it goes 🙂

    The script error is unrelated to the Exchange issues, and while the launcher may still show that error message (we are looking into it), this shouldn't have an impact on your ability to upload content to the Exchange.

    Thank you!

    -Mai

BillFlowerpot's avatar
BillFlowerpot
New Hotshot
6 years ago

Hi I have found my first communication regarding the problem,

https://answers.ea.com/t5/Technical-Issues-PC/My-uploads-not-appearing-in-the-exchange/m-p/8296238#M238032

From this you can see the problem pre-dates the latest Sims3 website clean-up.

Today I was able up upload my build successfully, https://www.thesims3.com/assetDetail.html?assetId=9343351

However, I did have a Script Error message (see attached).

Today 17 October 2019 there was a request to install a new version of Origin.  I let it proceed, and continued to sign in.  As there had been this new download I thought to try and upload my build.  When I entered my password etc. I was logged in (as you can see by the box on the attached). Then I got the error message. I dismissed this.

In short I did nothing different today than I had done before to upload my build other than installing the latest origin. I think this proves that it was not a problem on the player's end of the line.  p.s. I have not tried to delete a build from my studio.

EA_Mai's avatar
EA_Mai
Icon for EA Staff rankEA Staff
6 years ago

Hi everyone,

I've been keeping an eye on the Exchange, and since yesterday it looks like things have gone back to normal. The item you were trying to delete, @GreenOak1357, is no longer there and it looks like you were able to upload something to the Exchange yesterday? Please, let me know if you are still having any issues today.

While Origin update was not related to this, I'm happy to hear the Exchange is also back to normal for you @BillFlowerpot.

@sarah_sadler91 , I'd give it another try now, let us know how it goes 🙂

The script error is unrelated to the Exchange issues, and while the launcher may still show that error message (we are looking into it), this shouldn't have an impact on your ability to upload content to the Exchange.

Thank you!

-Mai

  • GreenOak1357's avatar
    GreenOak1357
    New Scout
    6 years ago

    It's working again now, thanks everyone for the help!

    • EA_Mai's avatar
      EA_Mai
      Icon for EA Staff rankEA Staff
      6 years ago
      Thanks for confirming!
      • EA_Mai's avatar
        EA_Mai
        Icon for EA Staff rankEA Staff
        6 years ago

        Hi! I'm back about the script error - is it still showing up for you when you open the launcher?

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