Can't download objects from the store. Bought a sweater with points, can't download it .

For this you will need to contact Origin/EA support they will gladly help you whit this problem https://help.ea.com/en/origin go here press contact as give information press I still need help at the bottom of the page and then press start live chat and you will get a live chat whit an EA agent that will be glad to help you

if this helps pleas give XP to my account thanks
mark this as solution if it solves your question so others will know the answer when they come here

@bassiliky: What is your base game version right now ?

Open the launcher and check the number in the lower left corner.

If you're not at 1.63, please update your game.Try downloading the patch manually here:

http://answers.ea.com/t5/The-Sims-3/FAQ-Patch-1-63/td-p/67858/

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@xxxo77o4906: This is a common issue if games are not updated and stuff. There's lots of things the user can try before contacting support.