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brodzikj's avatar
brodzikj
6 years ago
Solved

Can't download previously purchased Sims 3

I can't download my Sims 3 purchases on my new MacBook. I keep getting an error and try the steps it suggests. 

An unexpected installation error has occurred. First, try restarting your computer. If that doesn’t resolve the issue you can take the following steps:
1) Temporarily disable your virus scanner/firewall
2) Run the Origin Client in administrator mode
3) Reboot your Machine and try installing again

Error: 327682:0

but still unable to install. any suggestions?

mac
technical issues
  • puzzlezaddict's avatar
    puzzlezaddict
    6 years ago

    @brodzikj  Does your Mac run Catalina?  If so, that's the issue: Sims 3 is a 32-bit game, and Catalina is 64-bit only.  There's no way around this issue.  However, EA has announced a 64-bit compatible version of TS3 for macOS, to be released (hopefully) some time this year.  More details are here:

    https://answers.ea.com/t5/Technical-Issues-Mac/An-announcement-for-The-Sims-3-players-on-Mac/td-p/8271641

    For now, your only options are to play on another computer, to install Windows alongside macOS (via Bootcamp or Parallels), or to install Mojave onto an external hard drive or USB and boot into that when you want to play.  For the last option, you'd need at least temporary access to a Mac that hadn't been updated to Catalina.  Let me know if you want more information about any of these options.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @brodzikj  Does your Mac run Catalina?  If so, that's the issue: Sims 3 is a 32-bit game, and Catalina is 64-bit only.  There's no way around this issue.  However, EA has announced a 64-bit compatible version of TS3 for macOS, to be released (hopefully) some time this year.  More details are here:

    https://answers.ea.com/t5/Technical-Issues-Mac/An-announcement-for-The-Sims-3-players-on-Mac/td-p/8271641

    For now, your only options are to play on another computer, to install Windows alongside macOS (via Bootcamp or Parallels), or to install Mojave onto an external hard drive or USB and boot into that when you want to play.  For the last option, you'd need at least temporary access to a Mac that hadn't been updated to Catalina.  Let me know if you want more information about any of these options.

  • MonicaYumyums's avatar
    MonicaYumyums
    5 years ago

    Bullsh!t, this is incredible. I tried downloading Vrchat then had to download windows 10 on my mac, just to have it not able to download because i dont have enough space when i have the exact amount needed. Theres no way im ever getting a mac again.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @MonicaYumyums  How much free and total storage do you have on your Mac?  The OS will need some free space to operate, Windows will too, and of course when installing pretty much anything, you'll need more space during the install process than you will when it's done, as files get copied before the originals are deleted.

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