I bought the sims 3 seasons expansion pack as soon as it came out I haven't played for a while and I went to go play origin came up, tired to log in had to change my password and now I have to reinstall it I have tried several times but it says my code has already been used... I'm not trying to install it on another computer or anything like that. I'm very disappointed and I don't know how to fix it id really like to play....
So play didn't work although you still had it on your computer ? Is the game still showing up in myGames ? When does it ask for the serial code ? There's no need to re-register the game but you should be able to reinstall.
It's probably best to contact cusomer support so they can take a look at your account.
The AnswerHQ is about Users helping Users.
They can be found here: https://help.ea.com/contact-us/ask
Choose a category, a game and a platform for the contact options to show up.
If live chat is gray, change your country to US and make sure you're on US Business hours. It might also gray because they're very busy. Try later.
See this post if you have trouble with the site: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
---------------------------------
Please accept a solution if your issue is solved. XP is also appreciated
Correct I had bought the game in November I haven't played in about 4-5 months and even on my origin account the games are gone... now I did have to change my password. I assumed that I had just forgotten it so I set up a new password and once I realized the games were gone I tried to reinstall it and it's saying that my product code had already been used. The sims 3 seasons is one of my favorites and I'm desperate to find a solution Ill try contacting EA directly I hope they don't take forever to respond...... Thanks for the help
One more thing I forgot to mention.... The icons were on my desktop but as soon as I put in the disk origin popped up and I tied running the game without origin but as soon as I run the disk EA pops up with the install screen.... I've never had a problem with any of the older sims... ugh ugh ugh
