@jubita30 I use Firefox, and it works fine for me. I don't know where else you're downloading cc, but the Exchange, and really the whole Sims 3 Store, can make things more difficult than they have to be. It usually works better if you download only one item at a time, or a few small ones at most. (You can start the next download when the previous one finishes.)
If you can't install into a clean folder, it often means that the download has been corrupted somehow. But it could also be the case that you have a mismatch between the content in the download and what's installed on your computer. For example, you wouldn't be able to properly install a pet if you didn't own the Pets expansion. But this also applies to patch levels, as in, if the download and your own game have mismatched patches, the pack might not install correctly. What kind of digital download do you have? The patch you land on will depend on the source of the game.
You should also make sure that your antivirus/firewall isn't blocking the site(s) or your downloads. You can set an exception just for the Sims 3 Store and Exchange to test, and if you can now install your downloads, you'll know that was the problem.
@jubita30 The newest version of Mozilla Firefox may not work with older operating systems, but there's a variant called Waterfox you might use instead. I know it works on Windows 7, at least. Or you could try Internet Explorer; that's what the store was designed to use. If you have any version of Windows, Explorer will be in there somewhere.
But it's also possible that your antivirus/firewall is interfering. If you're not sure whether setting an exception for the store helps, you can try temporarily disabling it, just long enough to see whether one download will work.
Reinstalling the game won't change anything, as it only alters the program files. Custom content resides in the game folder in Documents and is completely separate. Any time there's something wrong with your game folder, you can always spawn a new one, and whatever corruption was in the old one will be out of the picture.
As to whether the source of your game is the real problem, it's possible. Did you download the game files themselves online, or did you receive a code to use in Origin? If your download is from another source, it's probably not patched and may be incompatible with Exchange files, as well as mods and custom content from other sources. But if you downloaded through Origin, then there's no reason that the source of your codes would have anything to do with the issue.
ok.. I'm having this same issue.. EA help said the sims 3 discontinued to support CC.. (even from sims 3 store).. what I do??
