@jubita30 The newest version of Mozilla Firefox may not work with older operating systems, but there's a variant called Waterfox you might use instead. I know it works on Windows 7, at least. Or you could try Internet Explorer; that's what the store was designed to use. If you have any version of Windows, Explorer will be in there somewhere.
But it's also possible that your antivirus/firewall is interfering. If you're not sure whether setting an exception for the store helps, you can try temporarily disabling it, just long enough to see whether one download will work.
Reinstalling the game won't change anything, as it only alters the program files. Custom content resides in the game folder in Documents and is completely separate. Any time there's something wrong with your game folder, you can always spawn a new one, and whatever corruption was in the old one will be out of the picture.
As to whether the source of your game is the real problem, it's possible. Did you download the game files themselves online, or did you receive a code to use in Origin? If your download is from another source, it's probably not patched and may be incompatible with Exchange files, as well as mods and custom content from other sources. But if you downloaded through Origin, then there's no reason that the source of your codes would have anything to do with the issue.
ok.. I'm having this same issue.. EA help said the sims 3 discontinued to support CC.. (even from sims 3 store).. what I do??
@mrgothicfinn The store is still supported, no matter what EA support says. Custom content is different: it's third-party content, not produced or endorsed by EA, and it's never been supported, although the process to install it is.
If you describe your issue in more detail, I'll try to help. Please let me know what steps, if any, you've taken to troubleshoot as well, so I don't make any suggestions that you've already tried.
