Can't install game on Pc in EA App
i buy the game with some add-ons and i download it but the add-ons he told me intallation failed
When the download reaches 96% the problem appears
how to fix it that error ?
Forum Discussion
3 Replies
- EA_QueenBee
Community Manager
Hey arsitu,
Have you tried clearing the EA app cache? There might be some files in there causing issues with your download.
yes i tried but didn't work
arsitu Try uninstalling and reinstalling your VC++ runtimes: 2015 and newer, and 2005 x86. The EA App uses the newest runtimes, and Sims 3 uses the 2005 x86 version. Open Windows Settings > Apps, scroll down to the Microsoft Visual C++ Redistributables, click the 2005 version (it won't say x86, but it's the right one as long as it does NOT say x64), and uninstall. You can download a fresh copy here:
https://www.microsoft.com/en-us/download/details.aspx?id=26347
You only need the x86 version, not the other two. Restart after installing the runtime and before trying to download your DLC again. And try installing one pack at a time; let me know whether some install and others don't.
If that doesn't help, repeat for the 2015 and newer runtimes, both x86 and x64.
https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170
You need both the x86 and x64 versions of the 2022 runtimes, but none of the others listed.
