I have tried everything I can think of to install the movie stuff pack and nothing has worked. I receive an error message. EA advisors have not been able to help with this issue; I have not had this issue before. And I have installed all the stuff and expansion packs on the same computer. Can anyone please help!! Thanks.
In the error message it states, IE Version: 9.0.8112......isn't that IE 9? Does that mean it wants to use IE 9 or that I am using it?
Well the mesage also states that you have Vista, which you don't ...
If you have issues with IE, that could be it. Could you check in the place where you remove software if only IE10 is installed or also IE9 ? Might be worth reinstalling IE (google reinstall IE9/10 for instrtuctions. My results are mostly in German so it's better if you google yourself.
I only remove programs from the control panel. I don't see IE there at all. I also right clicked on the IE Icon and it doesn't show what version it is anywhere. Where else do I find programs to uninstall them besides Control Panel?
Did you try googling ?
Finally, I was able to get IE 10 uninstalled and IE 9 version is running. After rebooting I attempted to reinstall the sims 3 stuff pack and I still received the same error message. What could be the problem now?
Grrrrrr.
Don't know what else to suggest.
I'll check if someone else has an idea.
is your origin up todate ? right click the origin shortcut-open if there are any updates it will let you know let the update finish
does origin have admin rights ? go directly to you origin folder C:\Program Files\Origin Games. Run the origin.exe in this folder with a rightclick -> run as administrator restart the computer or C:\Program Files\(x86)Origin
do you have McAfee or BitDefender some anti virus programms can conflict with the sims 3 installed you need to bring up the console and disable the protection temporriarly https://help.ea.com/au/article/programs-that-may-cause-conflicts-with-origin
edit in your launcer does it say 1.57 ?
Yes. Origin is up to date, it has administrative rights, I have disabled the anti-virus and attempted to install again and same error message everytime.
Its the windows vista pack service 0, 1 in the error message that bothers me. Why that seems to be a problem with only this stuff pack when I have never had windows vista on this computer. It should be recognizing that I have windows 7. All the other stuffs and expansions did.
The error message always says vista for everyone. I doubt that it's an issue of wrongly recognizing your OS.
Only other suggestion I have is to either post at thesims3.com in the tech section (there's many users there that might be able to give you other ideas) or at ModTheSims or other fan sites. I'm totally out of any ideas.
Do just link to this thread so that people know what you've already tried.
Ok...this particular expansion pack has got me stumped. I haven't been able to get any other solutions as to why this particular stuff pack won't install because I was able to install the stuff pack that just came out today....! 😕mileyhappy: I'm glad about that. I got both of these stuff packs through origin. Just a thought...is it possible I got a bum download???
