help me please. thank you! i click install tab on purchased content from my purchase history and either nothing happens or i get an error window stating i dont own content im trying to download. content is in purchase history and has an active install button/tab but i can not get it to download. dont know what im doing wrong.
in my downloads dashboard i have almost 7 pages of purchased content that i cant install for some reason. i keep getting an error window that says i dont own it but i clearly have purchase date and time recorded in the dashboard. i dont understand what im doing wrong. again i beg of you. please help me.
jeffle9423 Please try installing one item into a clean user folder, through the Store website rather than the in-game Downloads Dashboard. Move the Sims 3 folder out of Documents > Electronic Arts and onto your desktop; if the folder copies instead of moving, or you get an error when trying to move it, stop here and let me know.
Otherwise, open the launcher to spawn a clean folder, go to the Store site, sign in, open Store > My Store Account > Purchase History, and try installing one small item. If it appears to install correctly, launch the game, start a new save, and confirm that the item appears. If it does, install the rest of your content, a few items at a time.
Your saves and other user data won't be available because you moved the folder that contained them, but you can restore them after you've finished installing your Store stuff. For more help rebuilding your user folder, please see this post:
sorry i dont understand. im trying to download purchased content from downloads dashboard. it keeps telling me i dont own it when its in the dashboard. why am i being forced to buy it twice?
jeffle9423 I'm saying don't use the Downloads Dashboard, use a different approach, one that's more reliable and easier to work with. Please try it and let me know what happens.
