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thesims1depot's avatar
thesims1depot
Seasoned Ace
9 years ago
Solved

Can't log in to download CAW

I have to redownload Create a World but I can't. The prompt that comes up keeps complaining that I'm entering the wrong login information when I'm clearly not. I tried accessing the CAW page through...
pc
technical issues
  • thesims1depot's avatar
    thesims1depot
    9 years ago
    @roberta591 wrote:

    @thesims1depot  @m0ssr0t  I have a Windows 10 computer with Origin but The Sims 3 game is not installed. I am able to log in to thesims3.com - go to games/tools - create of world - agree to the EULA - and am able to download the CAW version 1.69 installer. This downloads to the download folder indicated by my browser as an .exe file. I'm guessing you have an operating system issue rather then a game issue. As you have tried different browsers something may be blocking the download. What antivirus are you using? Is there enough free space on the system device (usually where the browser downloads to)? ts3caw.exe is 175,894 Kb in size so it is not a very large file. Does your user have administrator rights to download the file and access the download folder? Do you have cookies enabled in your browsers?

    I figured out what happened, and you'll never believe what caused all this!

    I did a little searching at my ISP's forums and learned about something I had never heard of before, something super obscure called a "BOGON list."  Apparently, when my router got knocked offline Saturday, I got a brand new IP address when it reconnected. But it was put on this list. To fix the issue, I had to power off my router for a few hours and then turn it back on to get a new IP address. Well, as of this morning, everything is back to normal. I am able to log into the site and download CAW and everything.

    Here is the thread I found that talks about all this: https://forums.verizon.com/t5/Fios-Internet/Verizon-FIOS-blocks-some-sites-Can-you-see-these-sites/td-p/387591

    In any event, thanks, @EA_Mai and @roberta591 for your extreme patience (and I do mean patience!) in helping me to resolve this very puzzling issue. 

thesims1depot's avatar
thesims1depot
Seasoned Ace
9 years ago
@EA_Mai wrote:

Hi @thesims1depot,

This is a strange situation, I am not asked to log in when I go to Games > Tools > Create a world. Is going into http://www.thesims3.com/game/tools/world what you tried the first time? Do you have The Sims 3 base game in the same EA account you are trying to log in with?

If you have another computer, could you try to start the download from there?

-Mai

This is exactly what I've tried.

1. I go to the CAW page directly. I click on the "accept terms" box, then I select the version of CAW that I want, click download, then get the prompt. I enter my details directly and get an "invalid login information" error.

2. I go to the Sims 3 home page. I am able to log in, see my account fine. I navigate to Games>Tools>Create a World. I get completely logged out.

I am using the exact same base game. The only thing that's changed is that I reinstalled everything using Origin instead of the original disk that I bought in 2011.

I don't have two separate accounts or two different versions of the game or anything. It's the same account I've always had since the beginning. But for some reason, I can log into some parts of the Sims site with my login credentials but I can't in other parts of the site.

I've tried this with three different browsers and my laptop and I still get the prompt to log in, as well as the "invalid" error when I enter my password at the prompt.

I even went so far as to click the "I forgot my password" link to see what would happen, and what happens is that I am instantly sent to and logged into my EA Customer Portal account. So I don't even get a message that a new password has been sent to my email and yadda yadda yadda. I just get sent to EA customer portal. 

m0ssr0t's avatar
m0ssr0t
9 years ago

this is the exact problem I have been having

for a month and a half, can't log in anywhere but the launcher

if someone could figure this out asap...i'd be blessed.

  • EA_Mai's avatar
    EA_Mai
    Icon for EA Staff rankEA Staff
    9 years ago

    Hi again,

    @thesims1depot Could you try to log in from the Home page, selecting the option to 'Keep me logged in', and then try to go to Games > Tools > Create a world? Let us know if it's still asking you to log in again.

    Thanks for such a detailed explanation of the problem!

    @m0ssr0t If you cannot log in at all anywhere but the launcher, I don't think the issue is exactly the same. Were you able to log into Answers HQ with the same account you are using to try to log into thesims3.com? Or are you using a different account here?

    Thanks,

    Mai

    • thesims1depot's avatar
      thesims1depot
      Seasoned Ace
      9 years ago
      @EA_Mai wrote:

      Hi again,

      @thesims1depot Could you try to log in from the Home page, selecting the option to 'Keep me logged in', and then try to go to Games > Tools > Create a world? Let us know if it's still asking you to log in again.

      Thanks for such a detailed explanation of the problem!

      Thanks,

      Mai

      @EA_Mai 

      Hi!

      Yes, I did what you suggested. I can't stay logged in no matter what. The site instantly logs me out even though I choose "keep me logged in."

      I even decided to see if I could trick the site by using Chrome in incognito mode. It didn't work.

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