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MalikLove's avatar
MalikLove
13 years ago
Solved

Can't log into the Sims 3 Game Launcher

I just purchased some very expensive stuff from the Sims 3 store, but I can't download it because the game launcher won't let me log in. I put in my login info, but the box disapears for a few second...
pc
technical issues
  • ElmaFatts's avatar
    ElmaFatts
    10 years ago

    Ok I finally was able to fix it after talking to an extremely helpful EA advisor (I had to talk to two others before I got to him). Instead of just clearing Internet Explorer cookies, I had to completely reset IE and it worked. Here's what I did:

    IE-> Tools->Internet options->Advanced tab-> Reset

    Hope that helps somebody.

crinrict's avatar
crinrict
Hero+
12 years ago

Did you fill out all the fields ? As far as I remember there's also a CAPTCHA

You can also try to use a different browser.

Anonymous's avatar
Anonymous
12 years ago

none of the answers here are helpful at all. I have done all of this, I still cannot log in via the launcher because the login-window keeps popping up again. Don't tell me to delete cookies or clear my cache or any **bleep** like that, because first I have already done that and second  the issue is not with my browser, it is the launcher.

  • crinrict's avatar
    crinrict
    Hero+
    12 years ago

    Can you login on the website ok ?

    DId you recently change your password ?

    • Anonymous's avatar
      Anonymous
      12 years ago

      No, I did not change anything at all except trying to use Dragon Valley, which I can only access if I log in after the launcher openes. My password works and I can log in everywhere (origins etc.) except the launcher. I guess I bought this dragon valley ** for nothing. Or is there a solution yet? BTW my game is up-to date, the problem was there before and after updating to the newest version.

      • crinrict's avatar
        crinrict
        Hero+
        12 years ago

        I would contact a game advisor so they can take a look at your account to see if something is not as it should be.

        We're users here so we can't do that

        Game advisors can be found through live chat.

        1. https://help.ea.com/en/contact-us/ 
        2. Click on the orange NEXT button
        3. Select a platform
        4. Click on the orange NEXT button
        5. Select a topic and describe your problem in a few words
        6. Click on the orange NEXT button
        7. Click Chat Now to chat with a Game Advisor

        In Details here: How to contact a Game Advisor using the new EA Help page

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