Can't play The Sims 3!!!
When I start my game, the screen goes black. Then should come The Sims logo and stuff ( loading screen ). But instead it goes back to my desktop.... Why?? Why can't I play???? Please help :C
Forum Discussion
I did as you said. I pressed windows and R key, i hitted ok, but it went to DirectX Diagnostic Tool ... Is it right?? ( I don't understand a thing ) ☹️
yes that it correct, let it load and save a copy to desktop. See this thread for an exaple of the DxDiag report you need to post
http://answers.ea.com/t5/The-Sims-3/Game-crashes/td-p/2806862
Why do I have to post the reports ???
------------------ System Information ------------------ Time of this report: 5/26/2014, 22:22:23 Machine name: Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144) Language: Estonian (Regional Setting: Estonian) System Manufacturer: Dell Inc. System Model: Latitude E6520 BIOS: Default System BIOS Processor: Intel(R) Core(TM) i5-2520M CPU @ 2.50GHz (4 CPUs), ~2.5GHz Memory: 4096MB RAM Available OS Memory: 3976MB RAM Page File: 3626MB used, 4325MB available Windows Dir: C:\Windows DirectX Version: DirectX 11 DX Setup Parameters: None User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7601.17514 32bit Unicode ------------ DxDiag Notes ------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.-------------------- DirectX Debug Levels -------------------- Direct3D: 0/4 (retail) DirectDraw: 0/4 (retail) DirectInput: 0/5 (retail) DirectMusic: 0/5 (retail) DirectPlay: 0/9 (retail) DirectSound: 0/5 (retail) DirectShow: 0/6 (retail) --------------- Display Devices --------------- Card name: Intel(R) HD Graphics Family Manufacturer: Intel Corporation Chip type: Intel(R) HD Graphics Family DAC type: Internal Device Key: Enum\PCI\VEN_8086&DEV_0126&SUBSYS_04941028&REV_09 Display Memory: 2200 MB Dedicated Memory: 467 MB Shared Memory: 1732 MB Current Mode: 1600 x 900 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: unknown Monitor Id: SEC544B Native Mode: 1600 x 900(p) (59.998Hz) Output Type: Internal Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32 Driver File Version: 8.15.0010.2418 (English) Driver Version: 8.15.10.2418 DDI Version: 11 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 6/10/2011 22:16:04, 8292352 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B78E66-4266-11CF-D477-9924B4C2C435} Vendor ID: 0x10DE Device ID: 0x1056 SubSys ID: 0x14941028 Revision ID: 0x00A1 Driver Strong Name: oem50.inf:Intel.Mfg.NTamd64.6.1:iSNBM0:8.15.10.2418:pci\ven_8086&dev_0126&subsys_04941028 Rank Of Driver: 00E60001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled ------------- Sound Devices ------------- Description: Speakers / Headphones (IDT High Definition Audio CODEC) Default Sound Playback: Yes Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_10280494&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: stwrt64.sys Driver Version: 6.10.6324.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 1/25/2011 12:57:18, 520192 bytes Other Files: Driver Provider: IDT HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): NoDescription: Communications Headphones (IDT High Definition Audio CODEC) Default Sound Playback: No Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_76E7&SUBSYS_10280494&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: stwrt64.sys Driver Version: 6.10.6324.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 1/25/2011 12:57:18, 520192 bytes Other Files: Driver Provider: IDT HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0 Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, No Sensaura(tm) ZoomFX(tm): No --------------------- Sound Capture Devices --------------------- Description: Microphone Array (IDT High Definition Audio CODEC) Default Sound Capture: Yes Default Voice Capture: No Driver Name: stwrt64.sys Driver Version: 6.10.6324.0000 (English) Driver Attributes: Final Retail Date and Size: 1/25/2011 12:57:18, 520192 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Jack Mic (IDT High Definition Audio CODEC) Default Sound Capture: No Default Voice Capture: Yes Driver Name: stwrt64.sys Driver Version: 6.10.6324.0000 (English) Driver Attributes: Final Retail Date and Size: 1/25/2011 12:57:18, 520192 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Rec. Playback (IDT High Definition Audio CODEC) Default Sound Capture: No Default Voice Capture: No Driver Name: stwrt64.sys Driver Version: 6.10.6324.0000 (English) Driver Attributes: Final Retail Date and Size: 1/25/2011 12:57:18, 520192 bytes Cap Flags: 0x0 Format Flags: 0x0 Description: Dock Mic (IDT High Definition Audio CODEC) Default Sound Capture: No Default Voice Capture: No Driver Name: stwrt64.sys Driver Version: 6.10.6324.0000 (English) Driver Attributes: Final Retail Date and Size: 1/25/2011 12:57:18, 520192 bytes Cap Flags: 0x0 Format Flags: 0x0 ------------------- DirectInput Devices ------------------- Device Name: Mouse Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/a Vendor/Product ID: n/a FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC521 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC521 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0 Vendor/Product ID: 0x046D, 0xC521 FF Driver: n/a Poll w/ Interrupt: No----------- USB Devices ----------- + USB Root Hub | Vendor/Product ID: 0x8086, 0x1C26 | Matching Device ID: usb\root_hub20 | Service: usbhub | +-+ Generic USB Hub | | Vendor/Product ID: 0x8087, 0x0024 | | Location: Port_#0001.Hub_#0002 | | Matching Device ID: usb\class_09 | | Service: usbhub ---------------- Gameport Devices ---------------- ------------ PS/2 Devices ------------ + Standard PS/2 Keyboard | Matching Device ID: *pnp0303 | Service: i8042prt | + Terminal Server Keyboard Driver | Matching Device ID: root\rdp_kbd | Upper Filters: kbdclass | Service: TermDD | + Dell Touchpad | Matching Device ID: acpi\dll0494 | Upper Filters: ApfiltrService | Service: i8042prt | + HID-compliant mouse | Vendor/Product ID: 0x046D, 0xC521 | Matching Device ID: hid_device_system_mouse | Service: mouhid | + Terminal Server Mouse Driver | Matching Device ID: root\rdp_mou | Upper Filters: mouclass | Service: TermDD ------------------------ Disk & DVD/CD-ROM Drives ------------------------ Drive: C: Free Space: 299.9 GB Total Space: 476.1 GB File System: NTFS Model: WDC WD5000BPKT-75PK4T0 Drive: D: Model: PLDS DVD+-RW DU-8A3S Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Estonian), , 0 bytes -------------- System Devices -------------- Name: Intel(R) QM67 Express Chipset Family LPC Interface Controller - 1C4F Device ID: PCI\VEN_8086&DEV_1C4F&SUBSYS_04941028&REV_04\3&11583659&0&F8 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14 Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_04941028&REV_B4\3&11583659&0&E2 Driver: n/a Name: O2Micro Integrated MS/MSPRO controller Device ID: PCI\VEN_1217&DEV_8331&SUBSYS_04941028&REV_05\4&3CB8275&0&02E5 Driver: n/a Name: Intel(R) Management Engine Interface Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_04941028&REV_04\3&11583659&0&B0 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12 Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_04941028&REV_B4\3&11583659&0&E1 Driver: n/a Name: O2Micro Integrated MMC/SD controller Device ID: PCI\VEN_1217&DEV_8321&SUBSYS_04941028&REV_05\4&3CB8275&0&01E5 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_04941028&REV_04\3&11583659&0&D0 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10 Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_04941028&REV_B4\3&11583659&0&E0 Driver: n/a Name: 1394 OHCI Compliant Host Controller Device ID: PCI\VEN_1217&DEV_13F7&SUBSYS_04941028&REV_05\4&3CB8275&0&00E5 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_04941028&REV_04\3&11583659&0&E8 Driver: n/a Name: Intel(R) 82579LM Gigabit Network Connection Device ID: PCI\VEN_8086&DEV_1502&SUBSYS_04941028&REV_04\3&11583659&0&C8 Driver: n/a Name: NVIDIA NVS 4200M Device ID: PCI\VEN_10DE&DEV_1056&SUBSYS_14941028&REV_A1\4&143E46F0&0&0008 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_04941028&REV_04\3&11583659&0&FB Driver: n/a Name: Intel(R) HD Graphics Family Device ID: PCI\VEN_8086&DEV_0126&SUBSYS_04941028&REV_09\3&11583659&0&10 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_10DE&DEV_0E08&SUBSYS_14941028&REV_A1\4&143E46F0&0&0108 Driver: n/a Name: High Definition Audio Controller Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_04941028&REV_04\3&11583659&0&D8 Driver: n/a Name: 2nd generation Intel(R) Core(TM) processor family DRAM Controller - 0104 Device ID: PCI\VEN_8086&DEV_0104&SUBSYS_04941028&REV_09\3&11583659&0&00 Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 6 - 1C1A Device ID: PCI\VEN_8086&DEV_1C1A&SUBSYS_04941028&REV_B4\3&11583659&0&E5 Driver: n/a Name: 2nd generation Intel(R) Core(TM) processor family PCI Express Controller - 0101 Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_04941028&REV_09\3&11583659&0&08 Driver: n/a Name: Intel(R) Mobile Express Chipset SATA RAID Controller Device ID: PCI\VEN_8086&DEV_282A&SUBSYS_04941028&REV_04\3&11583659&0&FA Driver: n/a Name: Intel(R) 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16 Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_04941028&REV_B4\3&11583659&0&E3 Driver: n/a Name: Intel(R) Centrino(R) Advanced-N 6205 Device ID: PCI\VEN_8086&DEV_0082&SUBSYS_13218086&REV_34\4&3A9F0C31&0&00E1 Driver: n/a
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