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rdw57's avatar
rdw57
12 years ago

Can't redeem the island survival pack

I registered a NEW Island Paradise limited edition game and tried to get Island survival pack. It says the code is already been used... hhmmmm...  I had no problem installing and registering Island p...
pc
technical issues
EA_Spectre's avatar
EA_Spectre
Icon for Community Admin rankCommunity Admin
12 years ago

Make sure that you redeem the code in the right place. Read more about it here:

http://answers.ea.com/t5/The-Sims-3-Island-Paradise/INFO-Serial-Code-Issues-and-Redeeming-Bonus-Content-PLEASE-READ/m-p/1274172

If it still does not work, please get in contact with an EA Game Advisor.

You need to log into the help page with your Origin account and then choose "Product", "Issue Type", and "Platform" to see the contact options. Please choose phone or chat as contact option.

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