Forum Discussion

Anonymous's avatar
Anonymous
13 years ago
Solved

Can't redeem the island survival pack

I received the email with the code to redeem the island survival pack, but when I entered it into http://www.thesims3.com/incentive/islandredemption it was first telling me that the code had already ...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    Do you have Island Paradise installed? And did you go to the link in the email?

    You can't go to redeem code place to redeem that code you have to go to a certain page and the link to that page should be in your email and then you should be able to just copy and paste the code in the box on the buttom of the page and it will say to check your purchases and it should be there. If you did all that and it stil ldoesn't work I would shoot EA/sims/Origins an email.

Anonymous's avatar
Anonymous
13 years ago

Do you have Island Paradise installed? And did you go to the link in the email?

You can't go to redeem code place to redeem that code you have to go to a certain page and the link to that page should be in your email and then you should be able to just copy and paste the code in the box on the buttom of the page and it will say to check your purchases and it should be there. If you did all that and it stil ldoesn't work I would shoot EA/sims/Origins an email.

Anonymous's avatar
Anonymous
13 years ago

I followed the link that was in the email but as soon as I entered it, a message said that the code was invalid.  I tried again and again and finally got the already registered message.  I did contact somebody through here and they said they would send the problem and message on to a higher person to figure out.  I will accept a solution since I am going to contact EA about the problem.  Thank you for trying to help me out with this issue!

About The Sims 3 Technical Issues

Get help with issues in The Sims 3 from fellow Simmers.83,423 PostsLatest Activity: 12 years ago