Forum Discussion

kenr0senberg's avatar
kenr0senberg
12 months ago

Can't Redeem TS3 Island Paradise Code

Hi all! I'm struggling to redeem a code. I've only ever had one EA/Origin account and I'm certain I'm the only person that's ever had this disc because I bought it brand new in 2013. I had no problem...
pc
technical issues
puzzlezaddict's avatar
puzzlezaddict
Hero+
12 months ago

@kenr0senberg  If the code is already registered, to this account or any other, you won't be able to register it a second time.  So the question is whether Island Paradise appears in your EA App game library.  If it does, you can download it from there.

If the pack isn't in your library, you'll need to contact EA customer support for help.  Take a photo showing the disc, its case, and the code (clearly readable); you can upload the photo when you submit the help request.

I would strongly recommend using live chat rather than email.  If you don't see the option, try this link:

https://help.ea.com/en/help-contact-us/?product=the-sims-3&topic=missing-game&category=manage-my-account&subcategory=find-missing-game

Make sure you're signed into an EA site (this one is fine) before clicking the link and that the location in the lower-right corner of the browser window is set to U.S. or U.K.

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