I can't register the CD key for my Sims 3 game on the Sims 3 site. Copy/paste didn't work, and typing it manually didn't work. I just recently bought the base game and the Sims 3 collection on Steam, which is where I got the key from.
Are you sure you didn't register it under a different email/account?
I had issues with the base game from Steam as well. I had to contact EA support, and it seems like its been fixed now.
I contacted support through chat, and the person I talked to didn't seem to understand that you can register your Sims 3 game on the Sims 3 site. So they told me I'd have to wait for the Sims team to help me in the forum. I even shared a screenshot of the error I got after submitting the CD key for my Sims 3 game.
SimGuruMonkey helped me get it going. I was able to register my game and all the packs that would get me free objects and Riverview, as well as like 3.5k in Sim Points.
Hi there,
I experienced the same Steam-related register problem and reported the problem to EA My cases through chat, but even had no access to a human advisor with any reply before my case appeared resolved. According to How to use EA Help chat it's either because they're fixing the problem or others got the solution in a former passage. However my problem is not solved at all, I still can't register. I'm wondering how to solve the problem, and as you mentioned "SimGuruMonkey helped me get it going", I'd be so grateful if you could tell me 🙂
