Clothes won't install and points are missing.
Hello. I purchased two dresses from the new homecoming clothes at the Sims 3 store. They downloaded to the manager and I installed them, the game say's that the dresses are installed but when I use cas, it's not. I tried un-installing them and reinstalling them, but they still didn't show up. In cas, I clicked on one of the dresses and an additional 75 points were taken from my account. How do I get the dresses to show up in my game and how do I get those extra 75 points that were taken away back?
For refunds you need to contact a game advisor (see below)
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Some of the dresses come in two versions. One for young adutls/adults and one for teens. Are you sure you bought the right version ?
Game advisors can be found through live chat.
- https://help.ea.com/en/contact-us/
- Set your language to US at the bottom
- Click on Contact a game advisor
- Describe your issue with a few words
- Click on Find a Solution
- Select Product: ex: The Sims 3 or Origin
- Select Issue Type: ex: Billing/Purchasing or Account Management
- Select Platform: PC
- Click Find solution
- Scroll down and click I still need help
- Click Chat Now to chat with a Game Advisor
With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html
