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Anonymous's avatar
Anonymous
13 years ago
Solved

crashing to desktop, mystery

Hi 🙂 I recently got a whole new hard drive for my laptop computer, so it's a totally fresh, clean install of Windows 7. I went into origin and downloaded The Sims 3 and all the expansion packs. I w...
pc
technical issues
  • Anonymous's avatar
    Anonymous
    13 years ago

    OK, I took my computer into Best Buy to see if it had any hardware issues. They ran a diagnostic on it and told me the hardware was fine, but they also found  some malicious software (adware they said) and "optimized" things - like a service for your computer I guess. Now, I'd run the virus checker and ccleaner, but apparently this goes beyond that because now The Sims WORKS!!!!! Yay!!!!

    The problem is, I have no idea what they even really did, let alone what it was that actually fixed The SIms, so it's of little help to anyone else hoping to solve the same problem.

    Thanks for your time and advice.

crinrict's avatar
crinrict
Hero+
13 years ago

Here's what Ford had to say:

I wonder if the computer has a bad stick of memory. I suspect a hardware problem because of the MSVCR80.dll and odd regularity with 500 MiB free memory every time.

All I can do for you atm. It will be awhile until I get back online so my suggestion is, that you talk to Ford on his thread yourself. Just make a comment in the CLA thread (I do assume you have an account since you have downloaded the tool). Guess that's better than me going back and forth.

Anonymous's avatar
Anonymous
13 years ago

Thanks a lot for all your help and thank Ford for me, I'll go get the memory sticks checked out and report back. It'll probably be in a couple of days by the time I get it looked at etc, but I'll definitely let you know. I was just playing a different game and THAT started crashing once things got more complicated, so I really think Ford is right.

  • Anonymous's avatar
    Anonymous
    13 years ago

    OK, I took my computer into Best Buy to see if it had any hardware issues. They ran a diagnostic on it and told me the hardware was fine, but they also found  some malicious software (adware they said) and "optimized" things - like a service for your computer I guess. Now, I'd run the virus checker and ccleaner, but apparently this goes beyond that because now The Sims WORKS!!!!! Yay!!!!

    The problem is, I have no idea what they even really did, let alone what it was that actually fixed The SIms, so it's of little help to anyone else hoping to solve the same problem.

    Thanks for your time and advice.

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Great to hear.

    Could you please accept a solution (probably your last post) so people know that this is sovled and what the solution was.

    Thank you

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