Credit Card Number Invalid
Hi, I keep trying to purchase the downloadable version of The Sims 3: Showtime from Origin but it keeps telling me that my credit card number is invalid. I used the same card yesterday to purchase Am...
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EA_Spectre
Community Admin
Community AdminIn that case, please get in contact with an EA Game Advisor.
You need to log in with your Origin account and then choose "Product", "Category", and "Platform" to see the contact options. Please choose phone or chat as contact option.
Did all of this, 4 times, 4 different advisors and I still get the invalid card error. Now they are saying they have "escalated my case to specialist". Over a 4.99 purchase for Origin Access?! We used the same card just moments before to buy Origin Access for my fiance' (who lives with me) so we have same address and everything but it will not let him purchase the Origin Access for me. Even bought it months ago for my eldest with no problem (who also lives at the same address). I have been super nice and cooperative and now they will not talk to me at all because they claim they can't because "only the specialist can fix it now". I have never had problems with Origin before but my fiance' went through the same thing when trying to buy Battlefront through Origin. It's getting very frustrating. Now the 5th advisor is telling me I have to be patient? I shouldn't even be having this problem AT ALL. I can't even enter my card into the billing area on the website!
@Phurigigs @thebabyjaja Let me start this reply by saying the is an open public forum for users by users and accounts can not be accessed here. I think EA has a third party handling its financial transactions due to international money value conversions. I can state that certain cards seem to cause issues. If the system is claiming invalid card usually (not always) that the card number entered does NOT equate to the number on the back of the card (guessing this is a checksum number) or the card issuer has flagged your card as being stolen. I had a card locked when I began ordering stuff for foreign countries. A call the issuer cleared up the problem. Most of the problems with cards are caused by the issuing agent (the bank, credit union, etc). Have you tried a different means of payment? I recommend calling the number on the back of the card. Paypal is another alternate payment system which seems to eliminate issues. If you still want to use that payment course you'll just have to wait until EA sorts it out. I'm guessing that EA customer service can only escalate this issue to the proper department. Either contact the number on the back of the card or use a different paymant system to hasten an end.
hth
If I had another card to use instead I would have. The issue has been cleared up. The problem ended up being when you enter the card info it also wants you to enter the name on said card. I was entering the actual name (which was not my own) and for some odd reason it didn't work. This morning autofill entered my name in place of his and then the card worked. This proves that there is a flaw in the transaction buffers because I should not be able to put my name in the same spot as the card name since my name is not on his card. So even if it is a 3rd party they have assigned to deal with transactions they need to address this.
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