I purchased The Sims 3 but had to contact EA assistance today to make it go from a 32 to 64bit. The change was made successfully and the game was downloaded on my Origin account, along with 1 extension pack and 1 additional disk. However, the game won't launch. An error message always shows up saying the additional disk isn't compatible with the game and I should updated my game. I updated it twice on the Origin app but it still doesn't work. EA assistance wasn't able to help me and I can't even remove the additional disks without removing the whole game. Has anyone else encountered this problem ?
@Cxlxnx13 Go into Documents > Electronic Arts > The Sims 3 and delete the file labeled Version.tag.
If you don't see the file, make sure you're in the local version of Documents, not the one in iCloud Drive. You can access the local version by opening Macintosh HD > Users > your username > Documents.
