If you see this error:
Please open Documents > Electronic Arts > The Sims 3 and delete Version.tag. You'll need to open the folders manually; the file won't show up in a search.
If this doesn't help, please move your entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, then try to launch the game again.
Hi,
When I try to launch The Sims 3 through the Origin launcher, I get redirected to The Sims 3 launcher. But when trying to start the game I get the following fault message, in Dutch:
"Het spel kan niet gestart worden
Je basisspel van De Sims 3 is niet compatibel met het huidige Sims 3 uitbreidingspakket. Update je spel via het Startprogramma."
I've tried reinstalling Origin, or repairing the installation of Sims 3, but this doesn't solve the issue.
The strange thing is that the fault message mentiones that "the base game is not compatible with the current Sims 3 expansion pack", but I don't have any expansion packs...
Thank you for your help.
@051af3abbe883f45 I've merged your post with the master thread for this issue. Go into Documents > Electronic Arts > The Sims 3 and delete Version.tag.
"Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher."
This seems to have started with exchanging the 32-bit version for the 64-bit & Metal version. If I could simply go back to using the 32-bit, I would, but my system doesn't support it, or whatever...
I've manually and automatically (via Origin) uninstalled/reinstalled, skipped reinstalling the expansion packs, updated to 1.70.305.024017, repaired the game -
If I try launching from an expansion pack, the error message is "An unknown error has occurred."
I have a MacBook11,5 operating on macOS Monterey version 12.6.7.
Please help?
Naturally, this is an expensive loss, and I just want to play my game. The EA support chat sent me here.
Thank you!
Evrgrn
@evrgrndrgnfly I've merged your post with the master thread for this error. Please go into Documents > Electronic Arts > The Sims 3 and delete Version.tag.
Oh. My. Gosh... THANK YOU SOOOOOO VERY MUCH!
Shoulda known it'd be one file lol! Wow. I'm simply thrilled! Thank you again!!!
I recently downloaded two new expansion packs for Sims 3 via Origin (Late Night and Generations). Now it seems I have two versions of the game. When I open from my computer folder (Applications > Sims 3), the game dock launches but only shows my old expansion packs (Pets and Seasons). However, when I launch through Origin (find my game in Origin, hit play), the game launcher shows all four expansion packs which is great. It was working to play through Origin until yesterday when I tried to launch the game, it said:
"Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher."
So, I tried "repairing" the game, and updating the content. Still I get the same message. I tried opening the computer version that only has the two expansion packs and it works but it's frustrating because I can't play with my new expansion packs.
Can anyone help me? What's going on? Please explain like I'm 5. It's so frustrating.
@sammyjd4 I've merged your post with the master thread for this issue. Please go into Documents > Electronic Arts > The Sims 3 and delete the file labeled Version.tag.
@amyamelia91 Please move the entire Sims 3 folder out of Documents > Electronic Arts and onto your desktop, and try again to play.
If this doesn't help, let me know whether you have iCloud Drive enabled and syncing Documents. Open System Preferences/Settings > Apple ID, click iCloud on the left, and see whether iCloud Drive is checked. If it is, click Options, and you'll see which folders are syncing. If iCloud Drive is enabled, please also let me know how much free and total storage you have, and whether Optimize Mac Storage is enabled, both towards the bottom of the window.
Please also let me know whether you use a third-party antivirus or some kind of cleaner app.
