Sorry if I do this wrong but I bought roaring heights gold edition from the ea app like an hour ago and am not able to download it. I paid for it and was brought to the page for it again this time saying I owned it. I received an email with a product key and went to the sims 3 store to redeem it but got an error saying it has been redeemed already. I checked my account on the store and it said I didn't own that world and my purchase history didn't have it in there either. When I loaded up my game it was not there. I then used the link from the error message I got when trying to redeem the code to contact ea and selected Roaring Heights > PC >Codes and Promotions > Invalid code. Also noticed I could not login to my account and after clicking on the login an error message said I couldn't do anything concerning my account or make a case. However I did have the ability to pick a game and it lead me to a page that had me give my name and email and it suggested I ask here. I checked on here and saw that people are typically told to contact ea not here. I then saw on this thread that I can use Manage Account > Find missing game to get in contact better. After that I had a form to fill out that had a title and message which I did explaining my problem and even added screenshots showing I owned the game on the ea app and the error message I received. I then hit send but got an error message saying there was a problem "authenticating" something. I hit send again and got a new error message saying to reload so I saved the message by copying reloaded the page and pasted it back in, adding another title and adding the images again. I received the same error again so I removed the images and got the same error to reload the page. I did so and pasted the message back and added a new title but no images this time. I got the same error AGAIN and gave up and came here to write this...
Looking through this thread I did see at the bottom of the page that had me write an email there was a live chat option. I used this and through talking with someone they told me they made some changes which I did not notice and said the payment was waiting. I have my checking account give me text alerts whenever money goes in or out of my account so I know the payment has left my account. They told me it could be 3-5 business days for it to register. I guess I'll update if that happens or doesn't happen
Community ManagerHi @ilikeblanket,
Please check over the Order History on your EA account- if this payment is now showing as complete, but your code is still coming up as invalid when you try to redeem it on TheSims3.com, then you'll need to reach out to live support to request a refund on this purchase instead. Please reach out to live support again from the site here to request a refund on your purchase for Roaring Heights, if you have any issues reaching out to the team there, please let me know.
@EA_SolaireAlright, I just talked with someone on live chat and asked them to refund it. Thank you I wish EA didn't hate Sims players ☹️
